Qobuz albums disappeared from Roon & showing albums from different account (ref#FQ5MNO) [Investigating]

I’m in the same boat - I still have thousands of additional tracks and hundreds of extra albums and artists. The Qobuz app itself doesn’t have these extras.

1 Like

See:

and for background:

1 Like

Just to be clear : the issue is not Roon related. It is a 100% Qobuz issue.

It looks like Qobuz sent a mail to their subscribers giving some info about the extent of the issue and saying that it has been solved. I did not receive such mail and I wonder how many subscribers did ? Anyway, Qobuz also tells in a Qobuz Club thread that he issue has been fixed (around 02/24 or so). It looks like this is not entirely the case…

As said on previous answers, you can try these steps to reset your Qobuz connection into Roon : disconnect then reconnect your Roon Server to Qobuz

And if you are using Qobuz through the web player, you may be actually connected to the account of another subscriber (it was my case). You should disconnect from this account and reconnect to yours. In my case this solved all the issues.

Good luck !

1 Like

Pining this topic and quoting this message from @noris, for those that may be new to this issue …

1 Like

Problem seems to have solved itself over on my Qobuz account, but even after logging off Qobuz and back on again a resync in Roon still shows albums not in my library (quite interesting seeing someone else’s classical selection! :blush:) so I presume Roon servers will need to time to process this?

Thanks for doing what Roon should have done 3 days ago.
Dirk

1 Like

For a number of days I’ve repeatedly tried:

  • logging out of / in to Qobuz
  • disabling / enabling the Qobuz service from the Roon settings menu
  • logging out of / in to Roon
  • rebooting the server

I had enough of this current mess and so restored the database from a Roon backup that was made the day before this latest Qobuz issue.

That did the trick - all is well now :raised_hands: (with the exception of a couple of Daily Mix playlists that I’d saved in the intervening few days - no big loss there).

But yes, they should 1) have a way to inform users directly, ideally within the app, and 2) they should use the banner that is available in the forum to put a notification at the top of the forum pages.

In addition, it has been more than 72 hours already, so an update here in the forum thread would be good as well.

Hello All,

If you’re still seeing this behavior even at the present time, please let us know the new thread here, specifically focusing on remaining active cases after the Qobuz team made the fix:

2 Likes