Qobuz albums issues, even 72 hours after fix

Hi All,

Thanks for the additional information, I spoke to the team about this issue today and they have reiterated that if you are still seeing content in the Roon app that is different from the Qobuz app, the best troubleshooting step would be to trigger a “new account”/full Qobuz reync as mentioned above.

The procedure for a full Qobuz resync is as follows: Log out of Qobuz → Reboot RoonServer machine → Sign back into Qobuz. This process ensures that a first “new account” sync process is instantly triggered.

Looking over the other posts since my announcement, a few questions have arisen, I will tag specific accounts with the questions below.

If you’re not mentioned below and still having some version of this issue, please perform the full logout/reboot/login to Qobuz procedure, let us know, and make sure your post touches on the requested information:


@Robert_Davis1 (Content missing in Roon app but not Qobuz app) - We activated diagnostics for your account but don’t see signs of a full Qobuz refresh happening. Please try the procedure mentioned above and let us know if it helps.

@Kerry_Farrell (Seeing only a subset of Qobuz albums in Roon app) - After trying the procedure mentioned above, can you confirm that you are still able to access all of your Qobuz albums in the native Qobuz app (not just the 530 you see in Roon)? It is not clear as per your message.

@Sander_Zwier (Missing 2 albums even after new account refresh) - Can you please let us know the name/artists of the affected albums? This will help us review the error logging for more precise clues.

@Juha_Konttinen / @victorrz - If you are still seeing content that you didn’t add after performing the procedure, it’s possible that these are due to the Qobuz cache somewhere. Please perform a :heart: action on my post above, and we will forward your email address to Qobuz staff:

@Pieter_Stenekes / @Glimmer - Happy to hear the issue is solved on your end!

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