They spoke to us, asking what was needed. We told them, and they went silent again. That was earlier this year. We pinged them multiple times, and finally got a reply asking for how many members we have, and breakdown of US vs Europe. We responded quickly, and they went silent again. Such a frustrating company.
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wouldn’t it be possible to, at least/at first, just acces their streaming without as much as a deep integration Tidal has?
(their metadata is indeed a true mess and, I guess, they’d have to do some pretty hard work to meet your requirements 
)
I mean… c’mon: I can stream Qobuz both from my Sonos and Aries!
I think it could help if all Qobuz customers send an email. I for one buy all my digital music from Qobuz, so integrating my number 1 music store in my number 1 streaming solution is very interesting.
For what it’s worth: I’ve send them a lengthy email. Hopefully they respond, and not with the usual automated marketing reply 
Out of curiosity, and if the information is not confidential, how many subscribers do you have (I am among those) ? Or at least, what is the share between US and EU (still counting the UK!) ?
We had over 13000 earlier this year… there was a spike in May again, and June has been our biggest month to date, so the number is growing!
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I wouldn’t bother sending Qobuz e-mails or using their forum. I’ve been posting on their forum about the Qobuz-Roon integration, and I’ve received no reply. Nothing. I’ve cancelled my Qobuz account (a while ago) and want nothing to do with them. Too bad because I really wanted to like the company…
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I too wrote to them and had no reply. Extremely poor customer service. My friend has also had problems with their customer service. Considering the outlay that its customers make, it’s shoddy not to dignify them with a response. They ought to learn from Roon. As a result they have lost my HI Fi subscription.
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Just to put a little pressure. I am absolutely enthusiastic about Roon even if I do not need multi room and similar. I do connect my laptop to a Dac and active loudspeakers, so very basic setup. Still I will not buy after trial becuse I do prefer Qobuz to Tidal, less hip hop and more focused on classical jazz and (of course) chansons. Therefore I must keep Audirvana and its also splendid sound. Nevertheless I will miss the help in putting a little order in my chaotic files. Looking forward to reading good news
Hi Alex, your “pressure” is welcome however it would also help if you could also direct it towards Qobuz … the Roon team wants this to happen however, Qobuz seem less interested.
This has just been posted on the Qobuz forums.
Hello,
Our team is working 100% on the update of the Qobuz Desktop application and that of PLAYER-browser on computer. The entire interface has been redesigned, research, discovery and navigation will be reviewed, all to be both more intuitive, more efficient and more enjoyable with availability before the end of the year.The second step will be to Qobuz offer new features (such as those that you can enjoy in ROON). These features will be offered progressively and directly into Qobuz da natively from power in 2017.
If I’m understanding it correctly, Qobuz has just kissed off any hope of integration with Roon in favour of ripping off Roon’s features…
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was about to post the very same
at this point I’m not just 
but 
indeed
As a previous 2.5 year subscriber, it became very clear their english came out a little confused at times, with their announcements. This is understandable, to a certain extent but I think they need to clear this one up, as I read it that they would integrate into Roon and not copy their features.
I left Qobuz due to the apps being very poor and not much changed in 2.5 years, so I am not sure they would have the coders to emulate Roon.
this time the english translation is very good: sounds exactly the same in french too :rolleyes:
Then their announcement should have been passed by their lawyers first, as i am sure they would not openly post in french or in english that they would take features from Roon and integrate into Qobuz.
As I said, my experience of them up until last year, when i got tired of waiitng for features, is development is very slow and the minimum, so it would be interesting to see how they implemented Roon (and indeed get away with it!)
oh, you’re right: there’s a mistype in french so the remaining part of the english translation is confused :rolleyes:
“directement dans QOBUZ da (instead of de) façon native à partir de courant(*) 2017”
correct translation is: *directly into Qobuz (application) in a native way, starting from 2017"
(*)“courant” meaning “current”, not “(electric) power” :lol:
“prochain” (upcoming) is what I would have used instead
Sigh, very disappointing, but not overly surprising as I’ve always gotten the sense that Qobuz generally struggle to differentiate arse from elbow.
We could also look at it the other way.
Nothing stopping roon to also make use of the provider that qobuz is going to use.
Qobuz is not ripping off roon, it just is integrating with a similar service as to roon which rolled their own.
Agreed that the wording is at minimum quite unfortunate.
Yah, I wouldn’t read this as a rip-off Roon, just more of a “we are going to give you some updates”.
I’m sure they can do some Roon-features, but Roon is far more than just some “features” – for example, can you see Qobuz reinventing RAAT or supporting your local files?
@pl_svn not the first time its happened I have to say 
@danny I am not although I’d hope they wouldn’t take any features without permission and indeed wouldn’t even think about incorporating them into their desktop app.
In fact their desktop app for mac is horrible and hasn’t worked properly for me for 2.5 years and doesn’t seem to have been updated to this day.
They have allowed others (Audirvana) to incorporate their libary into his app, but I assume thats because the dev is also french.
Perhaps you need a french speaker who is your interface into Qobuz