Qobuz Library in Roon Shows Only Partial Album List (ref#IOWN3Q)

[Kerry_Farrell]

What’s happening?

· I don't like how the product works

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· I don't like how the product works

Describe the issue

I was creating a playlist last night and noticed that my Qobuz library on Roon is VERY MUCH truncated. As I slide down my favorited albums it only lets me access the last 530 albums that I have favorited. I have the Roon Nucleus One server

Describe your network setup

TP Link Archer A7 with a wired connection to Nucleus One serving a Bluesound Node which is connected to my DAC all wired

[Suedkiez (Just a fellow user like you)]

Probably still lingering issues from Qobuz‘s account mixup. Try this:

Qobuz albums issues, even 72 hours after fix

Hello All, Sorry to hear that you’re still having issues with Qobuz integration in Roon. As the first troubleshooting step, please try to log out and back into Qobuz via Roon Settings → Services tab if you have not yet done so. If you’ve performed this action and are still seeing missing albums/tracks or albums/tracks that are not part of your account, please provide a few examples so that we can attempt to locate them in the logs. We will then enable diagnostics for your account and investig…

[benjamin]

Hey @Kerry_Farrell,

Thanks for writing in, and I’m sorry to hear you’re having issues accessing your Qobuz library!

Have you both rebooted your Nucleus, and signed out + re-signed in and re-synced your Qobuz account recently?

We’re not seeing your Nucleus on your admin, could you ensure to bring it online, and set up a temporary direct ethernet connection to your primary router? From there, we should be able to enable diagnostic mode for the device to take a closer look into what might be going on.

Another option would be to send over a set of manual logs from the Nucleus to our log uploader - please use the directions found here and send over a set of logs to our File Uploader.

Thank you!

[Kerry_Farrell]

Yes, I did that a couple of times in the last week or so, including this morning before I sent this as I had seen this thread.

[Kerry_Farrell]

OK. I THINK I uploaded the right file, zipped with my email address. Let me know if I did something wrong. Thanks!

[Kerry_Farrell]

I also restarted the actual server. It did not fix the issue, but maybe you can see it now?

[benjamin]

Hi @Kerry_Farrell,

Thanks for the follow-up! Based on the above description, it does sound like you may be running into the lingering Qobuz issue that @Suedkiez mentioned above, here’s the link:

Qobuz albums issues, even 72 hours after fix

By pressing the (heart) icon on this comment, I consent to have my Qobuz account details submitted to Qobuz staff so that the content that was erroneously added to my library during the issue period can be removed.

We’ll be posting updates to the thread above - I’ll go ahead and merge your report to the tracking thread so you can stay in the loop. Thank you for your patience!