Qobuz library not playing

[Fiona_Thurn (Fiona)]

Roon Core Machine

Roon Rock, Intel NUC 8 i3, 8GB RAM

Networking Gear & Setup Details

TP-Link AX5400 Wi-Fi 6 dual band Modem Router with VoIP

Connected Audio Devices

2 x Ropiee endpoints optical to Topping MX5 & DX3 Pro+.
1 x iPad 9th gen, Apple Lightning via USB adapter to Topping MX5.

Number of Tracks in Library

19,910 tracks i library.

Description of Issue

My Roon refuses to play any tracks from Qobuz. They look like they’re there, but when I select them the play bar gets a back and forth “I’m thinking about it” light, then it tells me the track isn’t available, or gives me this red message.

I’ve never rebooted my Rock, and I’m a bit worried hard booting it will cause issues. Should I just turn it off and on again?

[Fiona_Thurn (Fiona)]

Sorry, found the answer. This worked:

Qobuz now requires use of email address when integrating with 3rd party apps, such as Roon

We’ve gotten some reports lately about Qobuz integration issues in Roon. In taking a close look at affected accounts we’ve recognized a pattern. In many cases, the affected customer has synced their Qobuz account in Roon using their username instead of their email address. Qobuz has recently changed its policy and now requires customers to use their account email when using partner services - such as Roon. Qobuz mentioned this in a recent subscriber email sent out on June 17th, see screenshot …

Thank you!