Qobuz - login every time

Support
1

Hi an old issue has resurfaced. Every time I open Roon the login to Qobuz fails so I have to reenter my creds to get the Qobuz service working again. I mean every time now. Running on snap on latest software. Happens regardless of endpoint. iPAD, Mac, iPod etc. Cant see another thread on this. Help Pete

2

hello - any response to my bug please ?

3

You posted to the wrong category, so it is not seen by @support

It should have been posted to #support or #roon:qobuz category

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4

I’ve added the right category for you so now it shows in Roon software/Qobuz.

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5

Moved to #support, the other categories are primarily for discussion.

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6

Hi,

Your topic has been moved to the support section of the forum.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

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7

Sorry we didn’t see this, @pete_keeley. As mentioned, can you please provide some details about your setup? If should help us better understand what’s happening here. Thanks!

8

Hi Dylan thanks for picking this up. Not sure what to add. Roon is installed (latest version) on my qnap nas. TS-251 latest firmware. Roon core is on a ssd, music on the NAS hdd. The roon server version on the qnap is v2021-5-18(2021/06/02) ie the latest. I am running version 1.8(795) roon version
I access it using Mac iPad or iPod again 1.8(795) Every time I start a new session it requires me to log in to Qobuz what sort of further info do you need please? No hardware changes for over 3 years. This used to happen a few years ago and resurfaced maybe 3 weeks ago
Thanks pete

9

Thanks for the info

10

Many thanks

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12

Hi any response yet please?

13

Hey @pete_keeley,

Thanks a whole lot for following up on this. Sorry for our silence :pleading_face: . We’re a little bit behind on replying to every thread…

I was wondering if you could navigate to Qobuz and change the password on your account. Reboot your Core (turn off, unplug for a couple of minutes, plug back in and turn on) and log in with the email & new password.

Thanks in advance :pray:

14

Thanks v. Much - I’ll give that a try next week
Pete

15

Thanks @pete_keeley ! Please, keep us posted :pray:

1 Like
16

Early days - but so far so good - easy fix - many thanks Pete