Qobuz playlists not appearing in Roon despite albums and tracks importing correctly (ref#3MST5X)

[spiessadrian]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello, there are no qobuz playlists in roon! Albums and tracks are correct imported. But no qobuz playlists.

Describe your network setup

Telekom router, Lenovo laptop.

[BlackJack]

Hello @spiessadrian and welcome to the forum.

Please read:

Qobuz Playlists Unavailable in Roon [Roon/Qobuz Investigating]

Hi everyone, Qobuz and Roon are aware of an issue affecting Qobuz playlists in Roon and are working together to resolve it. What’s happening: Navigating to Roon → Qobuz → Playlists shows an empty page. Navigating to Roon → Playlists → Qobuz Playlists displays some Qobuz playlists, but might not display recently created Qobuz playlists. Navigating to Roon → Qobuz → New Releases may intermittently show a red error message, even if the page loads. Playlists created within Roon that include Qob…

[connor]

Hi @spiessadrian,

You have the misfortune of encountering a known issue in Roon - please see the notice above.

Some playlists may populate in the Playlists browser under “Qobuz playlists,” but users are reporting mixed results. Are you able to see your playlists there?

The team will post an update as soon as we have a solution prepared. Thank you!

[Harald_Hespe]

Hi, I have he same issue. But also, not loading Qobuz Favorite Tracs.

[BlackJack]

How is it the same when it isn’t? Sounds like in your case nothing from Qobuz is loading at all. Please see:

How to get help with Roon

Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… [IMG_9100] From there you simply need to answer a few questions and will then be able to enter a description of your issue. If required, a community post will be created on your behalf and a member of our team will be with you shortly in order to provide assistance. In the mean time a member of our user community may be…

[connor]

Hi @Harald_Hespe,

We’re eager to assist you, but in order to expedite our troubleshooting efforts, we have to request that you fill out the form that @BlackJack has kindly linked above to submit your own dedicated support request.
@spiessadrian, the team is finalizing a fix for the issue you reported. Please keep an eye on the main tracking thread linked in the initial response, where we will be posting announcements.