Qobuz playlists show 0 tracks in Roon (ref#V57AMC)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

·I am experiencing a problem with Qobuz playlist synchronization in Roon.

I have approximately 130 playlists in my Qobuz account.

When I navigate to:

Roon → Qobuz → My Qobuz → My Playlists

all playlists are displayed correctly, and every playlist contains the expected tracks.

However, when I navigate to:

Roon → Playlists

only 9 of the 130 playlists contain their tracks. The remaining 121 playlists are listed but show 0 tracks.

All playlists are present and fully populated in both the Qobuz app and under Roon → Qobuz → My Qobuz → My Playlists, so the issue appears to be limited to how they are synchronized into Roon’s Playlists section.

The playlists are visible in both locations, but only the playlists under Roon → Playlists lose their contents. This suggests the issue is not with Qobuz itself, but with the synchronization between the Qobuz library and Roon’s internal playlist database.

The problem started a couple of days ago.

To troubleshoot the issue, I have already tried the following:

  • Logged out of Qobuz and logged back in.
  • Logged out of Roon and signed back in.
  • Manually synchronized the Qobuz library.
  • Waited for the library to fully resynchronize.
  • Restarted the Roon Core.
  • Reinstalled both the Roon Server software and the Roon Operating System.

Unfortunately, none of these steps resolved the issue.

System information

  • Roon ROCK running on an Intel NUC
  • Music library: 5,635 albums / 84,528 tracks
  • Roon Operating System: 2.71 (Build 1675) – Early Access
  • Roon Server: 2.71 (Build 1675)
  • Qobuz account connected
  • 121 of 130 Qobuz playlists are empty in Roon
  • The issue only affects Qobuz playlists.
  • The problem is identical on all Roon Remote devices.

Could you please help me determine what is causing this problem?

If there are any diagnostic logs or additional information you need, I would be happy to provide them.

Thank you in advance for your assistance.

Kind regards,

Tell us about your home network

·* Router: TP-Link ER707-M2
* Switch: TP-Link TL-SG2008P (managed)
* Roon Core: Intel NUC i7 (ROCK)
* 32 GB RAM
* Connection: Gigabit Ethernet (wired)
* Internet: Stable fiber connection
* DNS: Cloudflare (1.1.1.1 / 1.0.0.1)
* Samsung 990 Pro 1 TB (Roon OS + database)
* Samsung 870 EVO 1 TB (local music)

The issue is not related to playback or network connectivity. The problem only affects the synchronization of Qobuz playlists into Roon’s Playlists section.

2

Additional observation: Since reporting the issue, I have noticed that the number of playlists containing tracks is (very) slowly increasing. Yesterday only 7 playlists appeared correctly under Roon → Playlists; today that number has increased to 13 without any intervention.

I also noticed that playlists I recently modified in Qobuz (by adding or removing tracks) are among the first to reappear with their contents. Likewise, several Qobuz editorial playlists that are updated regularly also contain tracks. Older playlists that have not changed remain listed but still show 0 tracks.

This makes me wonder whether the background synchronization process is stalled, incomplete, or only updating playlists whose modification timestamp has changed.

3

Additional troubleshooting:

I created a brand-new Qobuz playlist containing five tracks. It appeared immediately under both Roon → Qobuz → My Qobuz → My Playlists and Roon → Playlists, including all tracks.

This suggests that creating and syncing new playlists works correctly. The problem appears to affect only existing playlists that were already present before the issue started.

Additional finding

I discovered a consistent workaround.

If I add a single track to one of the affected playlists in Qobuz, the playlist is immediately refreshed in Roon and all of its original tracks appear correctly under Roon → Playlists.

This happens without restarting Roon or manually forcing a sync.

This strongly suggests that existing playlists are not being refreshed correctly unless their modification timestamp changes.

I hope the observations above help identify whether this is related to a recent Early Access change.

4

There’s a pinned central thread with [ticket in]:

And perhaps this is interesting:

https://community.roonlabs.com/t/my-playlists-on-qobuz-are-no-longer-available/322741/6?u=suedkiez

5

Important update

I have discovered a potentially serious issue while troubleshooting.

One of the affected playlists originally contained approximately 700 tracks in Qobuz but appeared as an empty playlist (0 tracks) under Roon → Playlists.

To test the synchronization, I added two new tracks to that playlist in Qobuz.

After opening the official Qobuz app, I found that the playlist now contains only those two newly added tracks. The original ~700 tracks are no longer present.

I have stopped all further testing to avoid any additional data loss.

At this point, I cannot determine whether this is related to Roon, Qobuz, or the synchronization process between them, but I wanted to report it immediately because it may be important for the investigation.

Please advise before I make any further changes.

6

Important clarification

The two tracks were added from within Roon, not from the Qobuz app.

At that moment, the playlist in Roon → Playlists appeared empty (0 tracks), although it still contained approximately 700 tracks in Qobuz before the change.

After the synchronization completed, the Qobuz playlist itself contained only the two tracks that were added from Roon.

I have now stopped the Roon Server to prevent any further synchronization until I receive guidance.

7

Hi Robert!

I looks like there is a problem with the synchronisation between Qobuz and Roon server.

I do not know how this process can be started. What is working as a work around is to change the Playlist in the Qobuz app.

Delete or add a track and then the playlist is again available in roon.

Cheers

Christian

8

Hi Christian, thank you for sharing your experience.

I also noticed that modifying a playlist can trigger a synchronization. However, my situation appears to be different and I’m hesitant to try any further workarounds.

One of my Qobuz playlists contained around 700 tracks. It appeared empty in Roon, and after I added two tracks from within Roon, the Qobuz playlist itself ended up containing only those two tracks.

Because of that, I’ve stopped my Roon Server and I’m waiting for guidance from Roon Support before doing any further testing. I don’t want to risk additional playlist changes.

I appreciate your suggestion though, and hopefully it will help others experiencing the synchronisation issue.

9

Hey @Robert_Kuijs,

As @Suedkiez mentioned, we are tracking this issue here:

Do you have any backups of your Roon database from when the playlist was at 700 tracks? In the native Qobuz app, how many tracks are showing for that specific playlist? Please do not make any further edits to your Qobuz playlist until this issue is resolved.

10

Hi @noris, thank you for your response.

Yes, I have automatic Roon database backups from 1, 3, 5 and 7 days ago. I have not restored any of them because I wanted to preserve the current state until I received your guidance. I believe at least one of these backups was created before the incident, when the playlist still contained approximately 700 tracks.

In the native Qobuz app, that specific playlist currently contains only 2 tracks.

As requested, I will not make any further edits to the Qobuz playlist until this issue has been resolved.

Could you also advise whether a Roon database backup contains the complete contents of synchronized Qobuz playlists, or only references to them? I would like to understand whether restoring a backup could potentially recover the original playlist if necessary.

11

Hi @Robert_Kuijs,

As it stands right now, even restoring a prior backup will result in the current issue. This is beacuse Qobuz will perform a fresh re-sync that will revert any changes made to it’s current status.

Less than ideal for sure, but we’re aware of it and working with Qobuz on a fix. Any updates will be posted to the issue tracking thread linked above.

Thanks so much for your ongoing patience in the meantime. :+1:

12

Hi Benjamin, thank you for the clarification.

My concern is that my automatic Roon backups will start rolling over within a few days.

If the fix takes longer than that, I may lose the last backups that were created before this incident.

Would you recommend preserving one of those backups manually, or would it no longer be useful even after the synchronization issue has been fixed?

Also, based on what you know so far, do you think there is a reasonable chance that the original Qobuz playlist with approximately 700 tracks can be recovered?

13

Hello @Robert_Kuijs ,

Yes, please preserve the backup from before this happened, you can do this by copying the entire current backups folder to an external drive. As for the Qobuz playlist, once the bug is solved, we can try a restore and check to see if you are able to see the playlist.

I hope that you will be able to select it momentarily before the sync takes place, and then perform an export of the contents, though you may need to reimport the tracks manually or via a 3rd party service like Soundiiz.

14

Hi @noris

Thank you for your advice.

I have stopped the Roon Server and will preserve the backup from before the incident as you recommended. I’m currently copying the backups to an external drive.

Thank you for your help. I’ll wait for the fix and your further instructions.

15

Perfect, sounds good @Robert_Kuijs. All updates to this issue will be posted on the tracking thread above: