Qobuz showing Hi-res in app but not in Roon

[Barron_Thompson]

Roon Core Machine

Nuc running Roon rock

Networking Gear & Setup Details

Ethernet connection

Connected Audio Devices

Nuc → Denafrips Iris → Chord Qutest → integrated amp

Number of Tracks in Library

Description of Issue

The new album from Feist (Multitudes) is listed as hi-res on the Qobuz app but when I search for it in Roon, it comes up as 44.1/16

[Henry_McLeod (Henry)]

A guess because I don’t have access to Qobuz but quite often this is a downloadable pay version that is high Res but the streaming version is not.

[Norman_Spector]

I believe there are two versions of the album on Qobuz, the hi-res one being 88

[Barron_Thompson]

@Henry, the app has the hi-res available for play, Roon doesn’t
@Norman, both versions on Roon point to 44.1/16

and yes, I have the settings in Qobuz on Roon set to the highest resolution.

[Dirk_De_Taey]

As indicated by @Norman_Spector , there are 2 versions available in Qobuz.
Click on Versions to see both.

I have added the hi-res version to My Library

[Barron_Thompson]

Well, that may be where the problem is. I have two versions, both are 44.1/16

[Barron_Thompson]

Also, I signed up yesterday for a year but got automatically put on a month free trail from Qobuz.

[Dirk_De_Taey]

Can you try the Qobuz app,outside of Roon, and if the album is available in hi-res heart it there.If it is present, it should be added to your library after synchronisation between Roon and Qobuz (which you can enable manually in Settings - Services

[Martin_Webster]

Go to Roon > Settings > Services, and click on Edit next to Qobuz. Under STREAMING QUALITY, does it say “Hi-Res 24-Bit / up to 192 kHz”?

[Skywatcher]

If you made changes to your Qobuz subscription recently, as it seems to be the case, logout of Qobuz in Roon (Settings → Services → Qobuz → Edit → Logout) and then log in again. This will force Qobuz to update your permissions on the Roon client. See if that works.

[Skywatcher]

Also, there seems to be a known problem with Canadian accounts where Roon always displays 16/44.1, even in the hi-res versions. You receive hi-res but Roon displays 16/44.1. It’s a cosmetic issue only and the Roon team are looking into it. More info in the topic below:

Qobuz in Canada

Hey gang, I just wanted to let you know that we are looking into the bit-rate mismatch reports. We hope to have an update for you on that soon.

[Martin_Webster]

@Barron_Thompson, are you signing up from Canada?

If so, please refer to this thread.

Qobuz in Canada

Hey gang, I just wanted to let you know that we are looking into the bit-rate mismatch reports. We hope to have an update for you on that soon.

Incidently, very nice DAC!

[Barron_Thompson]

Yepper! From Canada, signed up yesterday. Jeez, what a wait this was.
So…the known issue is the reason. Yes, I have Qobuz set to the highest rate.
And yes, the dac is lovely. Works well in my system.

[Barron_Thompson]

Thank you everyone for the help!

[jamie]

Qobuz in Canada

Hey everyone, I have a follow-up on the bit-depth/sampling resolution display inconsistencies you’ve reported. We’ve identified the cause, and we’re working with Qobuz to resolve the issue. It’s could take several days for the correct details to display. We apologize for the inconvenience there. The good news is that the HiRes content is available to play now, even though it’s not identified as such. For a temporary workaround, until this is corrected, HiRes content is generally listed first i…