@support - I have a Studio account with Qobuz which I signed up for via Roon’s free trial offer, but for some reason I’m having a lot of trouble with Qobuz streams. The problem seems to affect hi-res content particularly, but CD-quality files are sometimes affected, too.
To take one example: Liszt’s Sardanapalo & Mazeppa (24-bit/96KHz) takes up to 30 seconds to start playing (if it plays at all) and then stops a few seconds later. Roon displays a “Qobuz media is loading slowly…” error message and then skips to the next track, where the same problem recurs.
I thought this might be an issue with the Qobuz website, so I tried playing the same tracks via the Qobuz web player on my Macbook Pro. They all played without a hitch at 96Khz - and that’s over wifi: my Roon setup is all wired.
Can you think of any explanation for this? My Roon core is running on ROCK on an 8th-generation Intel NUC with an i5 processor and 8GB RAM. My library is stored on an internal 2TB HDD. I have a 50Mbps internet connection and have no problems playing hi-res files in my local library or MQA files on Tidal. Previously, I was running Roon on a Windows 10 i7-based laptop; I had the same issue with that setup.
Thanks for any suggestions.