Qobuz streaming stops and Live Radio not loading on Roon (ref#UBAJOM)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I have various issues with Roon. When I stream with Qobuz, music suddenly stops and it is impossible to restart the music. Resetting my router or Nucleus does not solve the issue. When I try to go to Qobuz with my Roon software, it does not load. Furthermore, radiostations in My Live Radio do not load.

Tell us about your home network

· Gigabit router provided by Ziggo, TP Link Deco mesh network, Nucleus as a server. Mesh nodes connected via Wifi, equipment connected with ethernet to the nodes.

2

Hey @Ron_van_de_Leijgraaf,

Thanks for writing in and sharing your report! Could you please update both your server and remote machines, and see if you run into the same issues?

Thank you!

3

Hello Benjamin,

Thanks for helping. When I started Roon on my PC, I had a pop up window for an update, which I did. When that was finished I rebooted my Nucleus. After that, I tried to load a radio station and after a long wait I got the message ‘station not available’. Next I tried to go to Qobuz via the link on the left pane and after a while I got the message ‘error loading page - check network connection’. Then I selected a song (96/24) to stream via Qobuz, which worked fine. The second song (48/24) however stopped midsong after ~2 minutes.

I have these issues on all 3 streamers (Bluesound Node and Moon) and with software running on Windows, iMac and iPad.

When I connect to the streamers directly (BluOS or using Qobuz connect via Qobuz software) it works perfectly fine.

One final thing, artwork pops in and out frequently, so sometimes I see some artwork but in a few minutes it disappears again.

Hope this helps.

Kind regards,

Ron

4

Hey @Ron_van_de_Leijgraaf,

Thanks for the update!

As a next step, I’d set up a direct ethernet connection from your Nucleus to your primary router, and see if you experience the same issues. :+1:

Try eliminating as much wifi from your setup as you can, and see if playback stabilizes.

5

Hello Benjamin,

I have connected the Nucleus directly to the main router, but the problems stay exactly the same. I find that everything that requires an internet connection in Roon does not work. I always get a network error or check your internet connection message. I can only play music from my local NAS and I am able to access the Nucleus with my webbrowser.

When checking the control software from my Deco mesh network, I see that threats from the Nucleus are regularly blokked. Last message is from last Monday. The threat comes from the Nucleus IP address and is classified as Port Scan.

I hope this helps in looking further into the issue.

On Monday I will be leaving for a short holiday. Will return in a week. Can you please make sure this thread is not closed then, because the issue is not solved yet.

6

Hey @Ron_van_de_Leijgraaf,

Thanks for the update. Connecting the Nucleus directly to the main router did not change the behavior, and internet-based results are failing indicates an issue with the Nucleus communicating with the outside network.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Let us know when you return from your trip, we will be here.

7

Hello Noris,

Just tried using Google DNS, but the behaviour is still the same.

Kind regards,

Ron