Qobuz track 'See' fails to load in Roon (ref#EDNQ07)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· It's an issue with a track from Qobuz, it plays in the Qobuz app, but does not through Roon. It's the first track ('See') of the album Anohin by María Grand & Marta Sánchez: Roon states it failes to load. The rest of the album plays fine. I guess it's an error in the way this specific file is rendered through Roon, and/ or in the way Roon and Qobuz are interacting. Would you look into that? Thanks.

Tell us about your home network

· Router: Asus ax 88 u, switch: Uptone EtherRegen, hardwired connections

2

I can confirm that this track fails to play in Roon, but will play in the Qobuz app. I’m based in the Netherlands.

3

Hi Geoff, Thanks for confirming that. I live in the Netherlands too.

5

Hi @Bluebeat, @Geoff_Coupe,

Thank you for the report.

I can play this track without issue in a different geographic location. We’ve identified the precise error in logs; this appears to be a lingering instance of a known Qobuz issue affecting certain content delivery networks.

We’ll escalate accordingly. Please stand by. Thank you!

1 Like
7

Hi @connor, @Geoff_Coupe,

I ran into another one, with the same behaviour. If you want me to open another ticket for this one, or post about it in another thread, please let me know. Thanks.

Artist: Sonny Rollins

Album: Plus 4 (Remastered 2025)

Failed track: #1

Track title: Valse Hot (Remastered 2025)

Version: FLAC 192 kHz 24bit

Location: The Netherlands

9

Thanks @Bluebeat, we’re seeing similar errors to what @connor has mentioned above. We’ll add it to the ticket, thank you! :+1:

10

@benjamin @connor @Geoff_Coupe

I don’t know for sure if it’s helpful to add more examples of the same behaviour, but here’s another one:

Artist: Philip Glass

Album: Prison and Protest

Failed track: #1

Track title: Prison from Einstein on the Beach (feat. Anton Batagov) (arranged for two piano’s)

Version: FLAC 44.1kHz 16bit

Location: The Netherlands

11

Thanks @Bluebeat, it looks like we have everything we need for now, our team is still working with Qobuz directly to try and solve and lingering CDN related failures.

We’ll be sure to keep you in the loop as things progress. :folded_hands: