Qobuz track 'See' fails to load in Roon (ref#EDNQ07)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· It's an issue with a track from Qobuz, it plays in the Qobuz app, but does not through Roon. It's the first track ('See') of the album Anohin by María Grand & Marta Sánchez: Roon states it failes to load. The rest of the album plays fine. I guess it's an error in the way this specific file is rendered through Roon, and/ or in the way Roon and Qobuz are interacting. Would you look into that? Thanks.

Tell us about your home network

· Router: Asus ax 88 u, switch: Uptone EtherRegen, hardwired connections

2

I can confirm that this track fails to play in Roon, but will play in the Qobuz app. I’m based in the Netherlands.

3

Hi Geoff, Thanks for confirming that. I live in the Netherlands too.

5

Hi @Bluebeat, @Geoff_Coupe,

Thank you for the report.

I can play this track without issue in a different geographic location. We’ve identified the precise error in logs; this appears to be a lingering instance of a known Qobuz issue affecting certain content delivery networks.

We’ll escalate accordingly. Please stand by. Thank you!

7

Hi @connor, @Geoff_Coupe,

I ran into another one, with the same behaviour. If you want me to open another ticket for this one, or post about it in another thread, please let me know. Thanks.

Artist: Sonny Rollins

Album: Plus 4 (Remastered 2025)

Failed track: #1

Track title: Valse Hot (Remastered 2025)

Version: FLAC 192 kHz 24bit

Location: The Netherlands

9

Thanks @Bluebeat, we’re seeing similar errors to what @connor has mentioned above. We’ll add it to the ticket, thank you! :+1:

10

@benjamin @connor @Geoff_Coupe

I don’t know for sure if it’s helpful to add more examples of the same behaviour, but here’s another one:

Artist: Philip Glass

Album: Prison and Protest

Failed track: #1

Track title: Prison from Einstein on the Beach (feat. Anton Batagov) (arranged for two piano’s)

Version: FLAC 44.1kHz 16bit

Location: The Netherlands

11

Thanks @Bluebeat, it looks like we have everything we need for now, our team is still working with Qobuz directly to try and solve and lingering CDN related failures.

We’ll be sure to keep you in the loop as things progress. :folded_hands:

12

Thanks, @benjamin

Nontheless, as I keep running into these errors, I want to add another one …

Artist: Thelonious Monk & Sonny Rollins

Album: Thelonious Monk and Sonny Rollins (Rudy Van Gelder Remaster)

Failed track: #1

Track title: The Way You Look Tonight

Version: FLAC 44.1kHz 24bit

Location: The Netherlands

13

Hi @Bluebeat,

Thanks for the follow-up!

To confirm, if you temporarily set up a VPN and change your location outside of the Netherlands, are you able to stream the content without issue?

14

@benjamin

I’ll have to look into that, it might take awhile. I’ll keep you posted.

15

Sounds good @Bluebeat, we’ll be monitoring for your reply in the meantime! :+1:

16

Hi @Bluebeat,

Just checking in on this. If you had a chance to try the steps we mentioned or if anything changed on your end, please let us know. Thanks!

17

Hi @noris

I’m sorry, I haven’t had the time to set up a VPN connection.

But something did change: the tracks I mentioned in this thread all play fine by now. And no other tracks came up. Although it takes forever to get the albums or tracks started. Then again, that’s true for every track, album, discography … well .. every kind of content at the moment. Another issue altogether, that’s been mentioned elsewhere.

If I can still help by setting up a VPN, let me know.

Cheers,

Marc

18

I’ll try some of the tracks mentioned in the other thread. If one or a few of them skip, I’ll add the VPN and see if that brings any changes.

19

Hey @Bluebeat,

Thanks for the update. If you are able to reproduce this on any of those tracks, please try the VPN and let us know whether that changes anything. Also, in case the issue is DNS related:

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS.

20

@noris

Ok. I’ll look for tracks that don’t work and add a VPN.

I already use Cloudflare DNS.

21

Sounds good @Bluebeat, we’ve also been in touch with Qobuz recently, who are very aware of the ongoing issues surrounding CDN errors for the Netherlands specifically.

Thanks again for your ongoing patience :folded_hands:

22

Hi @Bluebeat,

The team will be following up in the main tracking thread as Qobuz works to resolve this upstream infrastructural issue.

For housekeeping purposes, we’ll be closing this thread to ensure our responses stay in one place. Please refer to the thread above moving forward to receive updates from the team. Thank you!