Albums hearted in Qobuz webinterface are NOT added to Roon Library (albums hearted in Qobuz app are added to Roon Library).
Describe your network setup
Description My Setup Details on your Core machine (OS, Hardware specs, Roon build) - Audiolinux Server, running on Audiolinux V3, Intel i9 13900 processor, 32GB RAM, 1 HD Samsung SSD 512GB for OS+apps Roon/HQPlayerEmbedded + 2 HD Samsung 4TB SSD for local music - Roon version 2.51 build 1534 - HQPlayer: HQPlayer Embedded 5.13.1-1 Details on your Remote(s) (OS, Hardware specs, Roon build) - iPad Air Pro – 128GB - running iPadOS 18.3.2 - Roon version 2.51 build 1533 - Samsung S23 – Android version 14 – Roon version 2.50 build 1528– Wifi 6 - Laptop running Windows 11 Pro - 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz Ram 16GB, Roon version 2.51 build 1533 Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured) - Ethernet & Wifi Mesh network built on 4 * Asus Zenwifi XT8 - Connected to Service Provider modem - Speedtest connection speed ethernet 220Mbps download – 18Mbps upload - Roon Core connected via ethernet, laptop (remote) connected via ethernet - Mobile Remotes connected via Wifi6 (135 Mbps download – 18 Mbps upload) Audio devices in use - T+A 200 DAC connected via USB to Holo Audio Red connected to ethernet - Endpoints : 1 * Cambridge Audio CXN v2 , connected via ethernet Library details - Local library on separate internal 2*4TB SSD hard disks in Roon Server - 37570 tracks (2522 local albums, 2 Qobuz albums) Backup details - Location 1 : SSD disk in Core Machine - 200GB capacity - Location 2 : Synology NAS 10,8 TB capacity - Location 3 : USB disk connected to Synology NAS - 7,2 TB capacity
To illustrate:
I have hearted 2 albums of Matt Berninger in Qobuz:
the album ‘Get Sunk’ is hearted in Qobuz webapplication - it is added and presented in Qobuz -My Qobuz, but it is NOT added to My Library (not after resyncing, rebooting, re… everything)
the album ‘Serpentine Prison’ is hearted in Qobuz Windows App
Can you confirm if the hearted albums in the Qobuz web interface appear in the “Favorites” section of your Qobuz account when viewed in the Qobuz desktop or mobile app?
After hearting the album in the Qobuz web interface, did you manually trigger a sync in Roon by going to Settings > Services > Qobuz > Sync Library Now? And let us know the timestamp when you will click on this button to check the diagnostic data for this time.
Thanks for the additional information! I noticed that you’ve shared a screenshot of your ‘My Albums’ page, sorted by newly added. Does ‘Get Sunk’ still pop up on your home page to your added albums?
Or, if you navigate to the album within Roon, is it added to your library? I’m curious if maybe there’s an issue with the sorting function via ‘My Albums’.
Assuming it’s not added to your library - are you performing any specific function between the time you favorite the albums via Qobuz to when you only see one of the albums appear in Roon?
You mention your server is connected via ethernet - is it connected to your primary router? If not, would you be able to test out this setup temporarily and see if the issue repeats?
Thanks for the additional confirmation. I was able to locate a ticket regarding this behavior, and the team noted last time this popped up that this issue should be addressed from Qobuz’s end. Have you by any chance reached out with your report yet directly to Qobuz support? If not, can you please do so and let us know what they say?
Just another user here, and one who previously experienced similar issues a few months ago with Qobuz (amongst other issues) and I believe logging out of Qobuz within Roon and then logging back in helped.
I appreciate this should not have to be done, but doing this could help Roon/Qobuz identify the cause.
I tried to contact Qobuz support about this, but I have not succeeded in having their 1st line support to ‘understand’ the issue and to communicate it (/open a ticket) at their 2nd line support/development team.
I do understand something different is happening at Qobuz side. When e.g. new releases are presented on Friday morning, they are visible in the Qobuz Windows app at least 4 hours earlier than on the Qobuz webpage. If it were on the same platform, it would be instantaneous, ot within minurtes at least.
However, I feel that for this integration service I am your customer and not Qobuz (directly at least ).
So, may I return the question, do you personally experience the same issue as I and others do )
or not. Should we do a quick poll amongst Roon technical staff and Roon users to find out if this a general problem or not.
I am not referring to the app - that first screenshot of mine is clearly the webpage in the Edge browser…
Your screenshot seems to be of the Download store.
Edit: However, I see now that you are correct: favouriting albums in the Download store do not get synced to Roon, even though Qobuz will add them to its Favourites list. They will show up as favourites in the Web Player, the App and in the My Qobuz page of Roon, but do not get synced…
Thanks for the clarity here @Dirk_De_Taey! @Geoff_Coupe is correct in that the last time this issue popped up, it originated on the Qobuz side. We’ve pinged our integrations team to investigate this further - once they have any new information to share, we’ll certainly keep you in the loop!
You have not toconvince me that the issue is at Qobuz’ side.
You have to convince Qobuz to do something about it. It cannot be that difficult as the 1st step is taken without any hurdles, i.e. albums are showing up in Roon at Qobuz - My Qobuz. So they are identified to be ‘related to’ Roon.
Now just doing it all the way.
Recently, well since February or March I believe Qobuz has been having issues behind the scenes. What these are exactly is a mystery to me.
A few months ago users had random albums/tracks being added to the their Roon/Qobiz libraries. But these didn’t show up in the Qobuz app. This was a Qobuz issue though, they confirmed it.
At the same time I reported a similar issue where my Qobuz library, almost all albums, didn’t show up on the albums overview page but were showing on the My Qobuz page, but again not all were showing.
I believe it was issues with individual accounts.
So I setup a new Qobuz subscription. Used Soundiiz to restore my Qobuz favourites from a Soundiiz backup.
Logged into Qobuz within Roon and hey presto all resolved.
I’m wondering if what you’re experiencing is the tail end of all this shenanigans.
At the time I was getting really annoyed with it all and can understand if you’re getting annoyed/frustrated.
This is an issue I reported long ago, but unfortunately nothing was done to solve.
Now that Qobuz Connect finally has been released, maybe there is some willingness at Qobuz to tackle less urgent/important issues.
