Qobuz won't stream to my system anymore

[Richard_Strasser]

Roon Core Machine

Intel Nuc 5
OS Version 1.0 (build 227) stable
Roon Server SW Version 1.8 (build 943) stable

Networking Gear & Setup Details

Ubituity 8 Port Switch
Roon Server connected via LAN Cable to Ubiquity

Connected Audio Devices

roon bridge
roopie
mini dsp shd
various sonos gear
volumino on pi
guastard x26 pro dac

all audio gear is connected via lan cable

Number of Tracks in Library

3000 Albums

Description of Issue

Everything worked fine until earlier this week - from one song to another the issue appeared

It has been described here already:

Issues using Roon to stream Qobuz

Roon Core Machine Lenovo Ideapad 5, 8GB Ram, Windows 10, Intel Core i5 Networking Gear & Setup Details ATT BGW210 router, direct wired Ethernet Connected Audio Devices Raspberry pi 3, Ethernet, Digione Hat board to a Schitt DAC Number of Tracks in Library New user, zero tracks Description of Issue Roon works fine on local files and Live radio etc., when Qobuz is initialized, none of the tracks will play and get error message “track is not available, too many errors.” Tried re…

qobuz via roon won’t play on any of my devices. All songs play fine via the qobuz app.

Status in Roon

Status in qobuz

logged out (in roon) from qobuz
restarted the core
logged in (in roon) into qobuz

rebooted all network gear

rebooted all audio gear

always the same result

anyone any idea?

[Rugby (aka Daniel or Big Dan)]

That seems to be the issue. In the same thread that you linked, the OP of that thread was able to set things right by doing the following.

@AceRimmer

Have you tried logging out of Qobuz inside Roon in the services section of settings?
Then reboot the Roon Core.
Then try logging back into Qobuz again inside Roon.

Has helped myself in the past to clear up odd Qobuz behavior.

[Richard_Strasser]

yes - I’ve tried that

unfortunately it did not change a thing

[ged_hickman1]

Try clearing your qobuz cache

Qobuz Favourites not appearing in Roon Favourite Albums [Ticket In]

Hello @Jon_Evans, Thanks for letting me know that info and posting those screenshots. Hmm, I wonder if this has anything to do with your Qobuz cache. Can you please try clearing your Qobuz cache using these instructions and let me know if you are still able to reproduce afterwards? Find and open your Roon database Navigate to Roon/Cache Move the contents of the /Cache folder elsewhere, like your desktop Try restarting Roon and verify if the issue still occurs Thanks, Noris

[Richard_Strasser]

cleaning out the cache did not change the behaviour
I am running out of ideas

[noris]

Hello @Richard_Strasser ,

How did you log in to Qobuz, did you use your full email address or just the username? If you tried the username, can you try the full email address instead and see if that helps?

[Richard_Strasser]

I logged in with my username - changed it to the e-mail adress and it’s working again.

thanks for the hint @noris