Roon Core Machine
Intel Nuc 5
OS Version 1.0 (build 227) stable
Roon Server SW Version 1.8 (build 943) stable
Networking Gear & Setup Details
Ubituity 8 Port Switch
Roon Server connected via LAN Cable to Ubiquity
Connected Audio Devices
roon bridge
roopie
mini dsp shd
various sonos gear
volumino on pi
guastard x26 pro dac
all audio gear is connected via lan cable
Number of Tracks in Library
3000 Albums
Description of Issue
Everything worked fine until earlier this week - from one song to another the issue appeared
It has been described here already:
Roon Core Machine
Lenovo Ideapad 5, 8GB Ram, Windows 10, Intel Core i5
Networking Gear & Setup Details
ATT BGW210 router, direct wired Ethernet
Connected Audio Devices
Raspberry pi 3, Ethernet, Digione Hat board to a Schitt DAC
Number of Tracks in Library
New user, zero tracks
Description of Issue
Roon works fine on local files and Live radio etc., when Qobuz is initialized, none of the tracks will play and get error message “track is not available, too many errors.” Tried re…
qobuz via roon won’t play on any of my devices. All songs play fine via the qobuz app.
Status in Roon
Status in qobuz
logged out (in roon) from qobuz
restarted the core
logged in (in roon) into qobuz
rebooted all network gear
rebooted all audio gear
always the same result
anyone any idea?
Rugby
(aka Daniel or Big Dan)
May 13, 2022, 2:13pm
2
That seems to be the issue. In the same thread that you linked, the OP of that thread was able to set things right by doing the following.
Have you tried logging out of Qobuz inside Roon in the services section of settings?
Then reboot the Roon Core.
Then try logging back into Qobuz again inside Roon.
Has helped myself in the past to clear up odd Qobuz behavior.
yes - I’ve tried that
unfortunately it did not change a thing
Try clearing your qobuz cache
Hello @Jon_Evans ,
Thanks for letting me know that info and posting those screenshots. Hmm, I wonder if this has anything to do with your Qobuz cache. Can you please try clearing your Qobuz cache using these instructions and let me know if you are still able to reproduce afterwards?
Find and open your Roon database
Navigate to Roon/Cache
Move the contents of the /Cache folder elsewhere, like your desktop
Try restarting Roon and verify if the issue still occurs
Thanks,
Noris
cleaning out the cache did not change the behaviour
I am running out of ideas
noris
May 17, 2022, 5:45pm
7
Hello @Richard_Strasser ,
How did you log in to Qobuz, did you use your full email address or just the username? If you tried the username, can you try the full email address instead and see if that helps?
I logged in with my username - changed it to the e-mail adress and it’s working again.
thanks for the hint @noris
1 Like
system
(system)
Closed
May 19, 2022, 8:53pm
9
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