RAAT Sync Issue with Naim Muso on FW 4.4.1 (ref#JK65EX)

[David_Ratcliff]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I use RAAT with a Naim Muso Fw 4.4.1 and it will not play in sync with my other equipment

Describe your network setup

UniFi

Here is Naim’s response to my ticket

Multiroom Issue with Roon since Naim update

[Pascal_Coumans]

Same with me, also Naim Mu-So on FW 4.4.1 with Netgeat Orbi network.

[stevet]

This sounds to be the same problem that I’ve reported earlier (Multiroom playback out of sync after few tracks [Investigating]).

[benjamin]

Hey @David_Ratcliff,

Thanks for reaching out and sharing your report! Our team is aware of this issue and is actively investigating.

If you’d like, you can try reproducing the issue and let us know the date, time, and track name when it happens. This will help us gather a fresh diagnostic report to share with our team as we continue our analysis. We appreciate your patience and will keep you updated!

Thank you!

[David_Ratcliff]

Thank you for helping. I will let you have this tomorrow

[David_Ratcliff]

At 1/4/2025 16:52 CET Broken Stones by Paul Weller on Stanley Road album. The unit out of sync is called ‘Office’. It continues to be out of sync

[connor]

Hi @David_Ratcliff,

Thank you for sharing. Our Partners team will be working with Naim directly on this issue. We’ll share updates as available from behind the scenes, particularly concerning the timeline to resolution.

Please stand by and we’ll have additional comments as soon as possible.

[David_Ratcliff]

Thanks again for your speed and transparency. It is very comforting. Please let me know if you want me to do any tests

[daniel]

Hi @David_Ratcliff,
Thank you for your understanding and patience! We will let you know here when we have an update for you.

[Bjorn_Levidow]

I have the same issue with my NDX 2 and MuSo 2. Here is my config.
Product: NDX 2
Serial Number: 445250
Firmware/System Version: 3.10.1 (5617)

Product: MuSo 2
Serial Number: 1607030386
Firmware/System Version: 4.4.1 (6600)

Network Configuration

Network Type: . Ubiquity UDM Pro with 3 access points
Internet Service Provider: Quantum Fiber

How is the Naim product connected to your network: NDX 2 is connected via CAT 6 directly to the UDM Pro. MuSo 2 is connected via WiFi to a Ubiquity AC Pro access point .