I have noticed for the past couple of weeks that random albums and tracks are being added to my library. Music that I’ve never searched, added, etc. I have changed my password multiple times in case of an account breach. However, it’s still happening. Any explanation?
This is a screenshot from today, November 8th. All of these were NOT added by me.
More and more tracks and albums are being added every day. It’s getting quite annoying now. I haven’t even opened the Qobuz desktop application since the 8th, which is the same day I changed passwords again for both Qobuz and Roon.
Thank you for your patience in awaiting a response.
My only suggestion would have been to change the password but it looks like you’ve already covered that. I will need to look into this for us and will get back to you when I have something of substance to offer.
I reviewed your situation with our development group and we’re almost at a loss. As @Robert_F mentioned this is almost always a PW changing/account compromised scenario.
First, we’d like to look at your core’s diagnostics logging. The core is offline and we’re unable to access that at this time. We can look for these tracks and see where it’s coming from with that information available to us.
What do you see when you look at your favorites in either the Qobuz application or the Qobuz web player? Are these tracks present there too?
One of the issues I see on the backend is pretty troubling. Either crashes are taking place, the drive is going bad, or there is some sort of interfering code such as malware or a virus. Roon generates logs and stores them locally for our diagnostics. I would expect the numbers to be sequential but they’re not:
It’s really odd. ALL log files for the date added as shown in your screenshot are missing.
Can you please identify a newly added track from today or tomorrow (whatever works best for you) and supply the track name? I would like to be able to see where this is coming from. All evidence of the dates in your screenshots is gone.
there were two tracks that were added yesterday, 11/17. Again, I did not add these and I have changed my password for both Qobuz and Roon multiple times including the other day, 11/16. Here’s a screenshot
I have reviewed this with my team and we are almost at a loss. The absence of sequential log files (as shared above) is something we’d never seen. That’s why it led us to look at the idea of a corrupted SSD or corrupted memory.
As far as your added tracks go, please log into the Qobuz web player and look at “my playlists”. Roon is pulling this from somewhere and we suspect that either your own playlists or Qobuz’s discovery playlists were “hearted” or favorited at some point and somehow.
After that, our only recommendations are a Windows repair and a fresh install of Roon. The fresh install of Roon would be a great way to eliminate the possibility of application corruption and I will list the instructions below. Try to test without importing your databases and see if anything comes over.
I looked at my Qobuz web player and under “My Playlists”, there’s nothing. It is empty. I added a screenshot of my favorites. You’ll see that it hasn’t changed from the last screenshot of the same thing (for Qobuz). I will do a fresh install of Roon now.