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Tidal playlist display issue has returned
Intel NUC running ROCK connected via ethernet to router. Running Roon Remote on Mac mini M2 Pro on same network.
Here is the previous support thread I created. The involved fix resolved the issue but it has returned. Tidal playlist not displaying correctly in Roon (ref#5C1HCX)
Hey @Daz_Davies,
Thanks for following up and letting us know your issue persists. Since the issue was temporarily resolved, how long was the timeline before you noticed the issue occurring again?
With that, are you currently using any third party security, antivirus, or VPN-related software? We’re seeing repeated 403 errors from your Roon Server diagnostic, which can typically mean that the server (Tidal’s image resource server in this case) is actively rejecting the request.
Does this happen no matter the remote device that you use?
Hi @Benjamin This only seems to happen on my Mac. I’ve got Nord VPN on it but I’m not usually connected to the VPN server though I do have their threat protection active. This helps block ads and such. I’ve just disabled all that security and re-stated the Roon Remote on my Mac and it seems to have resolved the issue temporarily. I really hope there another way of resolving it though as that software is pretty good at blocking ads and identifying security risks on websites.
Hi Daz, Examine your virus protection software’s “settings”. More than likely theres an option to “Whitelist” Roon.
If so you will want to whitelist…
As well as any other known item or service Roon related.
https://help.roonlabs.com/portal/en/kb/articles/roon-with-antivirus-software
There are no whitelist options in Nord Threat Protection unfortunately @Singleton . It’s either active or inactive.
Not very promising. You might want to consider alternatives. Currently your aware of the issue with Tidal. You might want to give some thought to whether you really want to place those backups at risk.
What risk would there be to my backups beyond this specific issue with Tidal playlist @Singleton ?
Absolutely none which I’m aware of but the two software’s presently conflict to some degree. The next build of Roon or possibly an update on the other end might make matters worse. The statement below is taken from the Roon Knowledgeable:
With any third-party security software, ensuring Roon has proper access to communicate with the other devices in your local setup is important. Below we’ll share a handful of popular antivirus options with links on how to manually add Roon as an exception.
In this case Roon can’t be added as an exception. Meaning that the support team in all likelihood not only is incapable of providing support, but unwilling to expend resources when users have been advised. This statement is advisory.
But that’s just my opinion
Thanks @Singleton I guess for now, I’ll just temporarily disable Nord when I want to look at Tidal Playlists in Roon.
One other thing comes to mind. Have you checked your firewall "or rechecked it? Please make sure that these executables have access. If you notice any that don’t please advise.
Roon
RoonServer
RoonGoer
RoonAppliance
RAATServer
@Singleton I’m using remote on macOS so no firewall, just FireVault which is only on or off. No exceptions option. Roon has full disk access. Though the Roon core is on a NUC running Rock.
I see. I’m amazed its as you’ve said so far. I can’t find any info on how to whitelist this app. First time I’ve heard of that in antivirus. There must be a way. Perhaps someone else knows or you can contact Nord.
@Singleton I’ve already spoken to Nord this morning. Currently no way of whitelisting anything. It’s not standard anti virus. It’s part of their VPN platform but can’t be used when not connected to a VPN. It’s very effective at blocking ads on websites and checking websites for security vulnerabilities.
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