Regular dropouts during streaming and internet radio in Roon (ref#VLXGGE)

[Eric_Besemer]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi,

I have been experiencing dropouts for quite some time with both streaming and Interradio.

This happens very regularly out of the blue; it also happens when I scroll in Roon.

I have been in contact with my provider, who tested the entire system and found it to be working correctly.
I am getting hopeless…..
Greetings Eric

Tell us about your home network

· The switch is Cisco meraki and I use an Ipad

[noris]

Hi @Eric_Besemer,

Regular dropouts on both streaming and internet radio, especially when they appear out of the blue or when you scroll in Roon, are a rough place to be. Since your provider has already tested the system on their side, we’d like to enable diagnostics on your account.

Please let us know the exact local time, date, and track when the issue next occurs. That will give us a clear point to check against the diagnostics.

Also to note, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

[Eric_Besemer]

@noris

Regular dropouts on both streaming and internet radio, especially when they appear out of the blue or when you scroll in Roon, are a rough place to be. Since your provider has already tested the system on their side, we’d like to enable diagnostics on your account.

Please let us know the exact local time, date, and track when the issue next occurs. That will give us a clear point to check against the diagnostics.

Also to note, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Hi Nori’s, yesterday almost the whole evening.

And what about Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS.

I don’t know how that’s works…

Greetings Eric

[Eric_Besemer]

@noris

Regular dropouts on both streaming and internet radio, especially when they appear out of the blue or when you scroll in Roon, are a rough place to be. Since your provider has already tested the system on their side, we’d like to enable diagnostics on your account.

Please let us know the exact local time, date, and track when the issue next occurs. That will give us a clear point to check against the diagnostics.

Also to note, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

A start up and out 1815 cet direstrates tunnel of love

[Eric_Besemer]

1846. Cet linkin park what have I done

as soon as I do “something” in Roon, it crashes immediately

[Eric_Besemer]

So I can’t change tracks or I get dropouts.

The internet radio also stopped by itself
see history last night

[Eric_Besemer]

@noris

Also to note, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

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[Eric_Besemer]

I think I can stop now with sending

[Eric_Besemer]

And for the last time today a rapport

[Eric_Besemer]

Any news today?

[Eric_Besemer]

[Suedkiez (Just a fellow user like you)]

@Eric_Besemer

Any news today?

It’s the weekend, they will be back next week

[Eric_Besemer]

What I also notice is that I constantly have “check for updates” on screen. I deleted and reinstalled the app.