Rescanning non-stop


(Miguel Barrio) #1

Roon keeps rescanning for some files forever…

What gives?


(Miguel Barrio) #2

To clarify:

  • Roon 1.6 build 401
  • mac mini with on 10.14.4
  • Music files are in (Firewire connected) local drive
  • This has been going on for a few days when I noticed, Roon seems to be operating properly otherwise

(John Swanson) #3

I am having this problem too. I am on a Nucleus+ with the NAS on my network. Latest version of Roon. Been going for a few days now. Have rebooted the Nucleus+ but no good. Any ideas?


(Mr Fix It ) #4

You might have a corrupt file in your library that is stopping things from progressing.

Support should pick this up in due course so sit tight until they get to this.


(Miguel Barrio) #5

I removed my local library from Roon, and the scan that I showed kept on going. I wonder if this is an issue with TIDAL or Qobuz (I have both on Roon). Unfortunately there is no mechanism for me to see what it is it is trying to scan for.


(Miguel Barrio) #7

FWIW, it seems to be frozen in the same 14 files regardless -it always shows “Rescanning files: 1/14” (in my case). Seems to be something erroring out. Would love to be able to get a tad more verbose detail! :slight_smile:


(Noris) #8

Hello @miguelito,

Thanks for contacting us regrading this issue. I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis. I will be sure to let you know once I review them for any possible sources of this issue.

– Noris


(Noris) #9

Hello @miguelito,

I just finished reviewing the diagnostics from your Core and I see that it is stuck on these files:

04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28142386, Aretha Franklin - Lady Soul (With Bonus Selections) - Chain of Fools IsAvailable=True IsDeleted=False ] 202:0:4830804
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28142642, Aretha Franklin - Lady Soul (With Bonus Selections) - Money Won't Change You IsAvailable=True IsDeleted=False ] 202:0:4830805
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28142898, Aretha Franklin - Lady Soul (With Bonus Selections) - People Get Ready IsAvailable=True IsDeleted=False ] 202:0:4830806
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28143154, Aretha Franklin - Lady Soul (With Bonus Selections) - Niki Hoeky IsAvailable=True IsDeleted=False ] 202:0:4830807
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28143410, Aretha Franklin - Lady Soul (With Bonus Selections) - (You Make Me Feel Like) A Natural Woman IsAvailable=True IsDeleted=False ] 202:0:4830808
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28143666, Aretha Franklin - Lady Soul (With Bonus Selections) - (Sweet Sweet Baby) Since You've Been Gone IsAvailable=True IsDeleted=False ] 202:0:4830809
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28143922, Aretha Franklin - Lady Soul (With Bonus Selections) - Good to Me as I Am to You IsAvailable=True IsDeleted=False ] 202:0:4830810
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28144178, Aretha Franklin - Lady Soul (With Bonus Selections) - Come Back Baby IsAvailable=True IsDeleted=False ] 202:0:4830811
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28144434, Aretha Franklin - Lady Soul (With Bonus Selections) - Groovin' IsAvailable=True IsDeleted=False ] 202:0:4830812
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28144690, Aretha Franklin - Lady Soul (With Bonus Selections) - Ain't No Way IsAvailable=True IsDeleted=False ] 202:0:4830813
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28144946, Aretha Franklin - Lady Soul (With Bonus Selections) - Chain of Fools (Unedited) IsAvailable=True IsDeleted=False ] 202:0:4830814
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28145202, Aretha Franklin - Lady Soul (With Bonus Selections) - (You Make Me Feel Like) A Natural Woman [Mono Single Version] IsAvailable=True IsDeleted=False ] 202:0:4830815
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28145458, Aretha Franklin - Lady Soul (With Bonus Selections) - (Sweet Sweet Baby) Since You've Been Gone [Mono Single Version] IsAvailable=True IsDeleted=False ] 202:0:4830816
04/14 16:17:43 Trace: [music/retagextract] extracting tags for LibraryTrack[28145714, Aretha Franklin - Lady Soul (With Bonus Selections) - Ain't No Way (Mono Single Version) IsAvailable=True IsDeleted=False ] 202:0:4830817

I would remove these tracks from the library to see if that clears up the error. There is an active ticket with the dev team for similar symptoms and this behavior should be addressed in a future Roon release but for the time being I would remove the above tracks,

Thanks,
Noris


(Miguel Barrio) #10

Thx @noris. Can you give me the path to those files? I have many “Lady Soul” versions.


(Noris) #11

Hi @miguelito,

I believe these tracks reside on Qobuz. It looks like the album that you are looking for is “Lady Soul (With Bonus Selections)”.

Thanks,
Noris


(Miguel Barrio) #12

Ah ok. I’ve just removed that album from my favorites, I will check when I get home whether it stopped scanning.

What piece of info tells you it’s from Qobuz?

Thx.


(Noris) #13

Hi @miguelito,

Your logs contain similar error traces from one’s I’ve seen before with Qobuz albums in other cases. Do let me know if the issue is resolved once you get home.

Thanks,
Noris


(Noris) split this topic #14

3 posts were split to a new topic: Roon Stuck On Rescanning


(Miguel Barrio) #15

Removing this from the library stopped the scanning.

FWIW, the offending album came from TIDAL not Qobuz. In all likelihood, the publisher’s metadata is causing the issue.

Thank you.


(Noris) #16

Hi @miguelito,

Thanks for letting me know that the album came from TIDAL and not Qobuz. This is certainly strange because when I’ve seen this issue it was only for albums from Qobuz, but I will let the QA team know this info in case they want to take a closer look. Either way, glad to hear the issue is resolved on your end!

Thanks,
Noris


(system) closed #17

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.