Hi, I’m new to the forum. I just add a Roon Nucleus to my set up. And I have encountered a problem that puzzled me.
Currently, I have Resonessence Labs CONCERO HD DAC connects via USB to Roon Nucleus. I also have a few other music server / DAC connect to the network elsewhere.
In “setting” > “Audio”, Roon shows that the RL Concero HD DAC is connected to Core by a USB cable.
Can you share a screenshot of the Resonessence Labs CONCERO HD DAC Settings page? Simply click on the cogs next to the Zone Name. Check that Private Zone isn’t enabled.
Yes, I did many times. And I even restarted the Roon server via web interface. I tried both USB slot on the Nucleus. RL Concero HD DAC still didn’t appear in the audio zone. The front indicator show it’s connected to USB source. The DAC works fine with other music server transport and my Mac.
When RL Concero HD was connecting to my Mac, I was running Audirvana and Amarra Luxe. At that time, I had Roon license (Core) ran on my Mac briefly, during the trial period, before I purchased a Nucleus. At that time, I didn’t connect RL Concero HD to the Mac with Roon Core.
Today, I connect the Concero HD to my PC (Dell AIO 3480, Windows 10.) I run Roon as a control and the DAC showed up and play music perfectly. One exception is that Concero HD can do up to 24/352.8 kHz, but Roon shows only 24/192 (last picture).
So, on the Dell, I have disabled the “Concero HD on WASAPI” and will be using “Concero HD with ASIO.”
Next I’ll connect the Concero HD DAC with my MacBook Pro (Late 2011) to see what’s going on…
But still doesn’t solve my initial problem of connect RL Concero HD to my Nucleus. In audio setting, Roon identified Concero HD as connected via USB, but still not appear in the Zone.
The next test, I remove the Concero HD from Nucleus and connect the Weiss DAC501 to Nucleus USB output. I named this “Weiss DAC501 USB” in Setting > Audio, so that it’s separated from “Weiss DAC501 RoonReady” zone. Reboot all devices in my system, Roon Nucleus, control on my Dell, and the DAC.
The Weiss DAC501 USB is identified in Setting > Audio but still appear as a Zone.
Thank you for sharing those screenshots. It appears that there is something preventing the Nucleus from seeing the USB zones connected to it in the zone picker. I have gone ahead and activated diagnostics mode for your Nucleus, and what this action will do is automatically upload a set of logs to our servers for analysis, which I will request our technical team to review once recieved.
While this analysis occurs on our end, I am hoping to find out one other piece of info here. Can you let me know if other local zones work properly when you have your Mac set as the control device? Are you able to locate the Weiss DAC in the zone picker if connected to the MacBook? If you enable System output for the MacBook, does that show up?
I enable System Output for my MacBook, it doesn’t appear in Zone. I reboot Nucleus and Roon Server already. Still not appear in Zone. (I enable both System Output and Built-in Output.)
Thank you for providing that additional information, I have added this to your case notes. One last thing to verify while we are waiting for the technical team’s input into this case, can you check to see if you have added Roon and RAATServer as an exception to your OSX firewall?
You can use these instructions from Apple to verify this aspect, and if you are running any other firewall-blocking tools on your Mac (such as Little Snitch/McAFee/Bullguard/ect.), I would make sure that these exceptions have also been added.
Please double check this aspect and I will be sure to reach out to you once again after I have consulted with our technical team.
I have added Roon and RAATServer as an exception to my OSX firewall. But both Concero HD DAC, attached to my Mac, and System Output don’t appear in Zone.
Thank you for confirming the firewall aspect. I am next wondering if this issue occurs only when you use the Nucleus as a Core, as it will give us another good data point.
Can I please ask you use your Mac Remote, perform a Backup of your current Roon database, and then go to Roon Settings -> Disconnect and set the Mac as a Core?
If the Mac is running Roon as the Core, does the same kind of behavior occur?
I have reinstalled Roon OS on the Nucleus, hoping it might solve my problem… Reconnect the Resonessence Labs Concero HD to Nucleus’ USB sockets. But still Roon discover RL Concero HD but it doesn’t show up in Zone.
Hi Peter, Thanks for stopping by. Normally I use Roon app on iPad and iPhone to control my Nucleus. I just use Roon as a remote on PC & Mac because it’s easier to capture the screen and post pictures on the forum. Then I discovered using Mac as a remote also got some additional problems that I didn’t know about. By the way, Lumin T2 rocks!!!
