Restore backup failed

Support
1

Core Machine (Operating system/System info/Roon build number)
WIN10PRO / ROON 426 stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Cabled connectio TO QNAP NAS809

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
CHORD Qutest DAC

Description Of Issue
I took a lifetime membership today after a trial period. During the Trial (with other email address attached) I changed a lot of failures in the meta data of my source on the NAS. I merged albums, changed album pictures etc etc.

I made several backup’s afterwards which I kept on my NAS in an different folder as where the music Library is (as suggested on the forum).

After the definite membership today, I reinstalled the core on the windows machine, and without logging in I restored the last backup file. However, the changes were gone. I hope I missed something in the procedure rather than have to do all changed again.

Please help me out. Thank you.

Regards,
D. Peters

2

Backups are bound to the account AFAIK. There’s no possibility to restore a backup that originates from an other account.

3

Thx Blackjack, however if restoring in the start screen the procedure says to do that without logging in. So i doubt if this is hung up on the account

4


And also no edits.

5

Oke, thx, i guess i haven to start all over againt then. Another four days :frowning:

6

Blackjack, can it be explained that the DSP setting and other audio settings are on the contrary imported well ? And album data is not?

7

I surely can not as I’m just a fellow Roon user as you are.
I can only point you to the answers others got to the same question but you can find them also by yourself using the search function of the forum.

8

oke, thx Blackjack

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