In 2019, I purchased a Nucleus+. It died within three weeks of my obtaining it. Fortunately, my dealer swapped it out for a new Nucleus+ that worked fine until a few months ago.
Now it is absolutely dead, and I have done everything an owner might do in troubleshooting this problem, including trying another 19V / 3.5A “wall wart” power supply.
Initially, the problem was that my Nucleus+ would shut down intermittently, and it would take three or more separate taps of the illuminating power switch to get the unit working again. That problem worsened both in frequency and in getting my Nucleus+ to power on and connect to my LAN.
Finally, last weekend, the unit died, and it simply won’t power up (the power switch doesn’t illuminate either).
Is this a repairable problem?
FYI, the dealer from whom I bought my Nucleus+ is no longer in business.
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
We wanted to reach out to ensure you saw @Vadim’s post above. Our RMA team is expecting your intake request - the request form includes some additional information they’ll need to get started that we’re not able to ascertain from this thread and remote diagnostics.
) but I’ll replace the guts with a NOS or refurbished NUC board when it does
