I have been using ROCK with Tidal for a while now with zero problems. About a week ago I went to play a Tidal playlist through Roon and all of the Tidal tracks are in red.
I go to my Tidal App and they are all there and play. I then go into the services section Roon and it says Tidal is not configured. I select login, and I log in and it shows the green checkmark, and then returns me to the same Roon screen that I had before… which was not configured. I verified that my Tidal account was up to date on payment, and it was.
Can someone explain why it keeps looping me back to the same spot, please?
No response? I can no longer use Roon Rock with Tidal. I can play Tidal only through its own app, because Roon is not acknowledging that I am logged jnto Tidal.
Same problem here. I can no longer use Roon Rock with Tidal. When I try to re-login I get into a loop where it appears that the login is successful, but Tidal doesn’t connect. I get the “non-200 status code from Tidal, code: 400” error message.
I have issues with Roon/Tidal as well. I’m running Core on a Win10 PC though. Basically, I’ve tried logging out and back in to Tidal with no luck. I can play anything on the Tidal landing page or search. But if I try to browse the catalog, Roon freezes and then crashes every time. I have a NUC build on order so I’ll try that in a week or two.
I am on the same as hardware as you except i run a Asus i5 Mini. I have even tried it on a new NUC 7i5BNH, on my Samsung Tablet, and my Samsung phone and all of them cannot connect with Tidal from Roon.
I get farther than that,… I actually get this…
You’ve successfully connected your TIDAL account.
Return to Roon if your browser doesn’t automatically redirect you…
It then redirects me to Roon, and I am not logged in, and wants me to log in again.
I just got my new NUC tonight and finally finished mapping my NAS drive to it. With a brand new machine and core, the problem persists within Tidal. I will try your fix tomorrow but judging from the other responses, I don’t think it’ll matter.
Hi rebeka. I tried all of the above and Roon still crashes when trying to browse anything on the Tidal menu. But I normally click the “EXPLORE” tab and that crashes Roon every single time. There is definitely an issue between Roon and Tidal.
Thanks for sharing the response you’ve received from TIDAL — we are connecting with them to make sure we’re all on the same page.
Since we haven’t been able to reproduce these problems on our end, our suspicion is that there must be something wrong with the servers connection when customers are trying to authorize their accounts in Roon.
Please go to Settings>Services>TIDAL> and log out, reboot Roon Core and your Router, then log back into TIDAL in Roon and see if that fixes things.
If you have a problem please make sure that you don’t have the TIDAL app itself active on another device. TIDAL only allows the app to be active on a single device at a time.
Occasionally, customers will encounter an issue in Roon, then open the TIDAL app to see if everything is ok natively but forget to close the active app. That will prohibit them from syncing TIDAL in Roon.
Also, the cache clear that @beka recommended above is tremendously effective for clearing up issues with TIDAL and Qobuz sync or playback. Keep that in your back pocket when the typical streaming sync fixes don’t work.
If this continues to be a problem for you chaps please let us know here and we’ll get back to you.
I did as you said, but there is 1 problem… I cannot log out of Tidal in Roon as Roon says I am not logged in, I checked all my devices and none are logged into Tidal. I then rebooted Rock and my Asus Router…waited and then opened up the roon App, and went to Services to log in to Tidal. I logged in and it brought me back to Roon.
I am in Mexico, and Roon and Tidal have been working fine for about a year now…until a few weeks before i posted the problem. I have updated every time it popped up to update, too.
I have exactly the same situation as Ron__Ellis. Only difference is that I am from Finland and my router is Netgear Orbi 750. Only one IOS application is open and all SW&FW are updated.
Thank you for getting back to us about this. We do want to get this resolved so you can get back to enjoying your music in Roon.
You will need to log back into TIDAL after clearing your cache. I’m sorry for any confusion there.
Can you guys please try to Log in to TIDAL directly from their website and check your account details there to ensure that there aren’t any issues with your account?
Typically if clearing your cache the logging out, then back in again doesn’t work there’s an account issue of some kind. We’ll be watching for your reply and get back to you as quickly as we can.
You’ve successfully connected your TIDAL account.
