Hi @dylan - I’ve had the “lost connection” screen before as you know, but I haven’t been able to trace it back to a reset before. This is the first time on the new network, before I had the Apple Extreme. Coincidentally yesterday I had to enable the 2.4Ghz band as I realised my printer couldn’t use 5Ghz - but it seems strange a network clash on that band would trigger a software closedown?
I’ve been monitoring the WiFi signal occasionally and its strong in this room, although there are other 2.4Ghz routers nearby in strength - but it looked as though the mesh network had that covered so I didn’t limit stuff to 5Ghz and just left both bands on. The router is just a few feet away and just checking all devices including the Pi endpoint as using 5Ghz anyway. I don’t think I was actually in Roon at the time, the iPhone was just by me in the now playing screen, I might have been surfing on the iPad, but I can’t recall really.
When I was having the “lost connection” issues and interrogated the ROCK software it was always up and running and hadn’t recently been reset anyway, so then the problem was obviously WiFi based. Weird one… ?
If this occurs again I’d like to take a closer look at what’s happening here and enable diagnostics on your account. If you see this occur again please let me know about what time the disconnect occurs and we’ll take a look.
Ok @dylan, it just did it, music stopped playing and when I went to the remote iPad device is was a blank screen and spinning Roon icon - looking at my play queue it was somewhere between now (Monday 4th January 2021 - 20:26 local time) and 5 minutes ago as that was the last track played! The amazing thing is I have since reporting this not only changed my WiFi router as mentioned above, but also earlier today wired the endpoint back to a switch into which the router and the NUC that runs ROCK is also attached - so the only wireless devices now are the remote controlling iPad and iPhone and MacBook!
Hi @dylan and @support - happened again! 23:24 Tuesday 26th Jan - getting to be a bit of a pain now seems a funny thing to do when end point is wired and iPad remote is wireless and both lose connection simultaneously?
Edit: Managed to log into Rock web interface and it had obviously restarted, said it had only been running a few minutes. So what we are getting is random spurious ROCK server reboots? It say Version 1.7 (build 710).
Looking at the diagnostics report for the times you mention, I notice that there are instances where Roon stops abruptly during metadata updates. There isn’t specific information about what is happening on the RoonServer side of things, so it appears that things are happening at a deeper level.
How many tracks total are in your library, and how much RAM do you have installed in the NUC?
Hi @dylan - the NUC has 4Gb RAM and looking at my Roon library I have 482 albums as files on the installed SSD drive and 506 Qobuz albums. So quite a light load really I would have thought?
It is a weird one, because I am doing nothing, it’s obviously an internal process running occasionally and not liking something? What’s a metadata update I wonder?
Tim, there are users (myself included) who have experienced similar seemingly random roonserver restarts on Linux, Ubuntu in my case. When such a restart occurred, nothing would be seen in the Roon logs, as logging by Roon stops when the process crashes. But in the OS logs we would see evidence that there had occurred memory segmentation faults. This apparently was related to dhcp calls by the dhcp4 client to the dhcp server (which most often runs on our routers). Configuring our Roon Core servers with static IP has resolved the problem - I haven’t seen a random restart in many weeks. So, if you haven’t done so, you should try and configure your ROCK device with a static IP.
I don’t have experience with ROCK and don’t know if your problem is the same or related to the one we experienced, but configuring a static IP is easily done and will show you if the interruptions stop. If you do so, remember to configure the address reservation on the router, too, to avoid that the DHCP server handles out the address to other devices on your network.
Well I’ll have a go… it’s funny for a completely different reason I was thinking of doing that anyway as I keep losing my web shortcut to Rock if I have to restart the network for any reason as it keeps getting a different IP address - cheers!
Edit: OK that took no time all, so let’s see what happens!
Ok well it seems a fixed IP address doesn’t solve the problem, Roon tells me the server was restarted 1hour 30 minutes ago (I was burning in a new piece of equipment left playing to itself) - it’s now 23:16 Mon 1 Feb. Any further thoughts @support?
I just wanted to reach out and let you know that I’ve passed a ticket over to our QA team on this and I have a meeting scheduled with them to discuss next steps. I’ll follow up soon!
Likewise, I can confirm switching to static IP doesn’t solve this. Everything was going uninterrupted for 4.5 days, but then the Core software reboot at some point.
Oh well, nothing to do with 1.7 then, 1.8 just reset the server
Version 1.8 (build 753) stable
Running 0 minutes, 20 seconds.
Happened Wed 10 Feb 23:04 ish - funny how it nearly always happens, if it is going to happen, late at night - but that’s maybe because I am just listening at that time. Funny thing is I sometimes listen all morning and the again through the afternoon and I don’t recall it resetting then? I wish ROCK web interface would tell us more about the condition of the NUC it’s running on, who knows what its up to?
seems a funny thing to do when end point is wired and iPad remote is wireless and both lose connection simultaneously?
