Hi @Lena_Berg – unfortunately there is very little we can do when a driver fails to refresh properly. I went into some more detail about the issue here:
https://community.roonlabs.com/t/roon-becomes-unresponsive-ghosted-out-completely/13683/10?u=mike
I would check the Intel site to see if they are offering a newer driver than what you’re getting from Windows Update.
Sorry for the trouble here!