Roon 1.8 - audio stops after 3 seconds

[Holger_Franke]

Core Machine (Operating system/System info/Roon build number)

QNAP TVS-1282, FW 4.5.2.1566

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

AVM Fritz.Box 7590, Ethernet: 1 GB/s

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

ELAC Z3, WiFi

Description Of Issue

TIDAL and LIVE RADIO is not working. Playback for about 3 seconds. Then it stops with an error message:

[dylan (Dylan Caudill)]

Sorry for the trouble here, @Holger_Franke!

Is there any change if you reboot the Core machine?

Is local content playing okay for you?

[Holger_Franke]

Hi @dylan
unfortunately also locally stored music is not playing. I also restarted the NAS. Before updating to v1.8 it worked the past 3-4 years without any problem in the same setup …

[Holger_Franke]

@dylan … I observed playback on my iPad is working. Is the problem based on the speaker (Elac Z3) setup?

[dylan (Dylan Caudill)]

Thanks for confirming that this seems specific to the Elac, @Holger_Franke

Are you able to connect the Elac via Ethernet, even if just as a brief test? Is there any change when doing so?

Do you have any DSP enabled with the Elac?

[Holger_Franke]

I connected my KEF LS 50 and they work perfectly, @dylan
I have to figure out what to do to bring the ELAC Z3 up and running.

[dylan (Dylan Caudill)]

Thanks for the update, @Holger_Franke

Just to confirm, were you able to try connecting the Elac via Ethernet as a test?

Do you have any DSP enabled for the Elac?

[Holger_Franke]

Hi @dylan, after updating to the new build (764) both the KEF LS50 (wireless) and the ELAC Z3 work. For the Elac no DSP is (and was) activated.