Roon 1.8 on linux Streaming of TIDAL works but TIDAL integration does not

Support
1

Hello Roon experts,

I am running roon 1.8 latest on linux (debian). Streaming of TIDAL albums which have been added works but TIDAL does not display contents in Main menu TIDAL. Furthermore, when I want to select an Album recommendation from overview I receive "Unexpectet error, try again later (unauthroiezed).
I have already tried to delete the cache in /var/roon and I also disconnected and reconnected to the TIDAL account. Furthermore the Metadata optimizer is paused.

Since Streaming of TIDAL albums works I have no clue about the cause of the error. Please advice.

Thank you

2

Quick thing to try is log out and back in for Tidal, in the services section of Roon.

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3

Thank you. I tried to disconnect and reconnect to Tidal several times. It does not solve the problem.

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4

Please find error log:
06/21 22:00:37 Error:
Local Time: 06/21/2021 22:00:37 +02:00
Device Serial Number: xxxx
Roon Version: 1.8 (build 795) stable
OS Version: Linux 4.19.0-6-amd64
Mono Version: 6.10.0.104 (tarball Fri Apr 30 22:53:11 UTC 2021)

Application Domain: RoonAppliance.exe
Assembly Codebase: file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name: RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

Exception Source: Roon.Broker.Core
Exception Type: System.NullReferenceException
Exception Target Site: State…ctor
Exception Message: Object reference not set to an instance of an object
Exception Data: none

–[ Stack Trace ]------------
Sooloos.Broker.State…ctor(BrokerConfig config, StorageManager storage)
Roon.Broker.Core.dll, IL 265, N 1387
Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
Roon.Broker.Core.dll, IL 130, N 407
Sooloos.Application.Main(String[] argv)
RoonAppliance.exe, IL 1284, N 5763

5

Hey @kkaaii,

I’m sorry that we’ve taken this long to get back to you. Sorry about the trouble!

I was wondering if you could try one more thing, if this is still an issue:

  • Close Roon
  • Navigate to Roon’s Database Location
  • Delete the tidal_account file in Database/Registry/Core/tidal_account
  • Try to start Roon again

Please, let me know how it goes :pray:

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6

A post was split to a new topic: This track is not currently available from TIDAL + Too many errors