Roon App Failing to Launch on QNAP 686 After Update (ref#8W4NYN)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hello, after updating my QNAP 686 (TS-h686) to 6.0.1.3550, I can't run the ROON app! It keeps saying the app is stopped. Please help! Regards, Leszek

Tell us about your home network

· Nothing has been changed in the settings recently.

Hello @leszeksitarz and welcome to the forum.

Don’t use the App, use Docker instead:

Version 6.0.1 is the latest version of the (pre-installed on your machine) QuTS hero OS. Do you happen to know, from which QuTS hero version you have upgraded to 6.0.1, and which roon version was the last one that was running correctly on that one?

Just asking because there was some discussion here (while QuTS 6 was still beta), whether the native roon server app would be running on QuTS 6 or not. Since all QTS 5 or QuTS hero 5 machines were not meeting the minimum OS requirements of roon 2.66 (or higher) anymore, this might be of pubic interest here.

Hi @leszeksitarz,

Please follow the instructions for installing Roon Server in a Docker per the link shared above and let us know if you encounter any problems.

We’ll watch for your reply.

Hi @leszeksitarz,

Wanted to follow up on this. Were you able to go through the Docker install steps for Roon Server from the guide we shared, and did anything come up while setting it up? If you hit a snag, reply with what you’re seeing and we can help work through it.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.

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I updated today my TS 264 to Qnap Hero 6.0.1.3564 and indeed Roon stopped working.

Hero was not pre-installed in my Qnap, but I turned to it when I learned that Roon was working on Hero (see: Updated to Qnap Hero 6.0.0.3500 / Roon App Now Working (non-Docker / Container) )