Full form submission
What’s happening?
Something else
How can we help?
My Roon software won't start up
After installing toaday's software update on my PC (2/21/24), Roon app won't start.
I guess I’m the only one with this adventure, since no help arrived. While waiting, I discovered that the Roon app was completely wiped out from my PC after executing the software update. Looks like I will have to go ahead with new installation.
Maybe its time for the Roon Support to pick up this topic. The system settings indicate that Roon App is installed on my PC, last modified with the latest software update. The application files “disappeared” - only shortcuts remain. Hope you can come up with some advise how to proceed.
Can you say why you think this? The Roon and Roon Server apps folders should be found in the
C:\Users\<username>\AppData\Local directory.
Have you manually started the Roon Server app from the Desktop shortcut?
Hi GeoffThanks for your reply. The application closed down when I selected “Update All” on the update notification and I was not able to restart it since. I found the Roon directories. Seems like the Roon.exe is missing in Application folder?
Er, no - the roon.exe file is not missing - it’s there in your second screenshot. It’s just showing as Roon (type: application) because your Windows Files Explorer does not show file extensions by default.
What is interesting are all the AppCrash folders. These are being created by Windows, and contain information similar to application errors viewed in the Windows Event Viewer.
Each folder will contain an error report. Can you open one of these (Windows Notepad should do it) and paste the contents into a post here? Thanks.
Hi Geoff. Here you go:
Version=1
EventType=APPCRASH
EventTime=133530021674733875
ReportType=2
Consent=1
UploadTime=133530021683244698
ReportStatus=268435456
ReportIdentifier=faff0917-bebf-441b-8cb9-a8aa6077ef3c
IntegratorReportIdentifier=33c24ba0-9e4a-4249-9b3c-3d1d2518cef1
Wow64Host=34404
NsAppName=Roon.exe
OriginalFilename=Roon.dll
AppSessionGuid=00006c60-0001-0048-55cf-82e4d864da01
TargetAppId=W:0006269de84e83194bbe7081ccb419ee065200000000!00008643c22ec567bd3fe6fdcc85b1b7d6ab841020b8!Roon.exe
TargetAppVer=2024//01//20:02:38:34!5dd22!Roon.exe
BootId=4294967295
TargetAsId=2018
IsFatal=1
Response.BucketId=12094f844323374ac85762163a0e7ee3
Response.BucketTable=4
Response.LegacyBucketId=1753978427486928611
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Roon.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=65ab322a
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.22621.3155
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=8c2ee5db
Sig[6].Name=Exception Code
Sig[6].Value=e0434352
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000065b0c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22631.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0190
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=01902585b06f39775becedf3cad82ed9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=80cd
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=80cd5399a9ae20a70e80e3560c09a30d
UI[2]=C:\Users\josep\AppData\Local\Roon\Application\Roon.exe
LoadedModule[0]=C:\Users\josep\AppData\Local\Roon\Application\Roon.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
LoadedModule[5]=C:\WINDOWS\System32\win32u.dll
LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[10]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[11]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[12]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[13]=C:\WINDOWS\System32\sechost.dll
LoadedModule[14]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[17]=C:\Users\josep\AppData\Local\Roon\Application\200001368\hostfxr.dll
LoadedModule[18]=C:\Users\josep\AppData\Local\Roon\Application\200001368\hostpolicy.dll
LoadedModule[19]=C:\Users\josep\AppData\Local\Roon\Application\200001368\coreclr.dll
LoadedModule[20]=C:\WINDOWS\System32\ole32.dll
LoadedModule[21]=C:\WINDOWS\System32\combase.dll
LoadedModule[22]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[23]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[24]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Private.CoreLib.dll
LoadedModule[25]=C:\Users\josep\AppData\Local\Roon\Application\200001368\clrjit.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[27]=C:\Users\josep\AppData\Local\Roon\Application\200001368\Roon.dll
LoadedModule[28]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Runtime.dll
LoadedModule[29]=C:\Users\josep\AppData\Local\Roon\Application\200001368\RoonApp.PlatformTools.dll
LoadedModule[30]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\icu.dll
LoadedModule[32]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Diagnostics.StackTrace.dll
LoadedModule[33]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Reflection.Metadata.dll
LoadedModule[34]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Collections.Immutable.dll
LoadedModule[35]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Threading.dll
LoadedModule[36]=C:\Users\josep\AppData\Local\Roon\Application\200001368\System.Runtime.InteropServices.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22631
OsInfo[3].Key=ubr
OsInfo[3].Value=3155
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=191
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222547189
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16090
OsInfo[19].Key=svolsz
OsInfo[19].Value=935
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.3155.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[30].Value=2C34B461-1255-485F-8845-420F1E8BA2E3.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=MD:283BAEF,ME:28279A6,MD:2A69053,MD:255521A
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19193777,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;32862274,0,2,0;32862275,0,2,0;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;36803303,0,2,1;38277973,0,1,0;38859191,0,2,1;39145991,0,2,0;39146010,0,1,0;39263329,1,2,0;39281392,0,2,0;40025975,0,1,0;40616880,0,1,1;40733296,0,2,0;40883769,0,1,0;40981503,0,1,0;41135193,0,1,1;41137130,0,1,0;41249924,0,2,0;41313221,0,2,1;41342175,0,1,1;41557840,0,2,0;41655236,0,2,0;41744267,0,2,1;41772259,0,2,1;41799415,0,2,1;42052423,0,2,0;42092123,0,2,0;42105254,0,2,0;42235377,0,2,0;42921948,0,2,1;42922989,0,2,1;42963857,0,2,1;43133808,1,2,1;43169616,0,1,1;43203978,0,2,1;43572857,0,2,1;43695740,0,2,0;43698028,0,2,0;43772553,0,1,0;43844371,0,1,1;43866633,0,2,0;43978769,0,1,1;43995105,0,2,1;43995122,0,2,0;43998261,0,2,1;44325080,0,1,1;44470355,0,1,0;44521793,0,1,0;44552141,0,1,0;44774051,0,2,1;44776738,0,2,0;44860385,0,2,1;45113694,0,2,1;45185354,0,2,0;45187531,0,0,0;45232725,0,0,0;45732051,0,2,0;45786062,0,2,1;45796396,0,2,0;45949789,0,2,0;45951844,0,2,0;45952583,0,2,0;45952594,0,2,0;45952795,0,2,0;45952819,0,2,0;45952823,0,2,0;45952872,0,2,0;45991456,0,1,1;45994554,0,2,0;45999439,0,2,0;46009617,0,0,1;46111200,0,2,1;46251949,0,2,0;46541070,0,0,0;46551074,0,1,1;46551941,0,0,0;46557400,0,1,1;46559584,1,2,0;46591190,0,2,1;46604216,0,2,1;46619189,0,2,0;46717502,0,2,0;46752087,0,2,0;46969703,0,1,0;46982417,0,2,1;47134595,0,1,1;47205155,0,2,1;47270778,0,2,1;47381523,0,2,1;47991031,0,2,1;48057519,0,2,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Roon
AppPath=C:\Users\josep\AppData\Local\Roon\Application\Roon.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=12A1E1A236FBC6479B1E09B6EB4C0910
MetadataHash=-1341048710
Well, this seems to confirm that Roon is crashing each time you try to open it. Can you try reinstalling it once more from the Roon Labs download page?
I think that your error report seems to suggest that the fault is being caused by KERNELBASE.dll - which is actually a Windows System file, so reinstallation of Roon might not resolve the issue. If it doesn’t, then it will be time to go hunting in your Windows system for something deeper. Let us know.
I am wondering if Joseph is having the same problem as me:
Well, what does your Windows Event Viewer report as an error with roon.exe when you try and start it?
(please post your answer in your own thread, rather than here - let’s keep the threads separate for now until we know more)
Thanks. Should I uninstall the crashing app first?
A quick search with the exception code (e0434352) in Google makes me believe that is a .NET related issue. Make sure .NET 6 is properly installed maybe helps?
Wouldn’t do any harm to do that… But leave the Roon database in place if the uninstaller asks…
Roon will not start anymore. Can’t uninstall or quit the app. Start up window is blank with just the logo pulsing
@Raphael_Pei - Please open a new Support Request in the Support category of the forum rather than adding a “me too” post to an existing thread. Please give full details of your Roon and Network setup in your post. Thank you.
Hi Geoff,
No luck with new installation of Roon. Attached error message " Please quit all instances of RoonServer" blocks it. Same with an attempt to uninstall.
Yup - you have to quit the running Roon Server first. Please see the Roon Server article to see where the Quit menu option is to be found.
Success - Roon is back and working fine. Thanks for your help.
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.