Xfinity says they no longer have protection like constant guard included. They also say online that bridge mode must be enabled by customers using their own modem/router, which I do. Netgear. Am also contacting Netgear about bridge mode on their modem to verify if it is on.
Daniel, Update,
My Netgear device is a combination router and modem, two devices in one. As Netgear explained to me, the wireless network will not work for me in bridge mode. With Netgear support, we enabled bridge mode and turned off the wireless internet. The Roon server continued to work fine, but neither the Arc nor the controller connected to the server. My IPad controller could not work because it is internet only, no cell service. The Arc simply would not connect or identify the server. In order to use Roon with bridge mode I will need to use different equipment with a modem separate from the router. That is what Netgear says, and Arc does not work when the device is in bridge mode. Thanks for your suggestions.
Bill
Hi @William_Bray,
Thanks for the update and extra information. After consulting with the team we came up with some steps for you to try. First, do you have any anti-virus running if so check the settings to make sure it isnât blocking Roon. Next, you can try getting a static IP address for your Roon Server. If none of that works you can refer to page 32 of the manual your router here. That page covers blocked services and will help you confirm that Roon isnât being blocked there. Lastly, are you using the Xfinity app to access your router or are you using the web administration of the router with a browser?
All roon applications are set to go through firewall. I used a web browser to access the modem/router. I do not know what I am doing. Do I turn off ipv6 or just enter a static address for ipv4? When I reach that option I do not know what address to enter. It also wants a subnet mask and default gateway. I donât know what to enter there (if anything). Thanks.
@William_Bray I realize I never asked you about the exact error youâre seeing when you try to connect with ARC. Is it possible for you to provide screenshots of the screen you see?
Daniel, so close. I am up to step 10 on your instructions. I donât see where to type in the command.
I also have a screen shot of the Arc error message.
The past week have also had songs randomly stop in middle of playback. Frequently. Thought I would mention it now.
Thanks.
And what is my gateway information?
Please do not follow those instructions there was a mistake in them. That was why I deleted the previous comment. Iâll bring the screenshot of the error message to the team and get you a better answer. In the meantime set your IP settings back to automatic from Settings â Network & Internet â current connection â Manage Known Networks â Properties â IP settings
Thanks. Back as before.
@William_Bray, sorry for the mixup earlier. Letâs try a reinstall of your server with the following steps.
- Create a Backup of your current database
- Exit out of Roon
- Navigate to your Roon Database Location
- Find the folder that says âRoonServerâ
- Rename the âRoonâ folder to âRoonServer_oldâ
- Reinstall the Roon App from our Downloads Page to generate a new Roon folder
- Verify if the issue persists on a fresh database before restoring the backup
Weâre also going to check into the possibility of network issues.
1 Like
Daniel, I have tried multiple times to locate the Roon database location but cannot find it. I searched per instructions generally and for each hard drive using %localappdata% with no success.
Maybe I should just uninstall Roon and reinstall it? My library is small.
I have found the Roon.exe application file another way. Should I rename that and proceed?
Hi @William_Bray,
Donât rename the Roon.exe, as that is the Roon application itself.
The goal here is to break Roonâs filepath to the underlying database folder - a folder named RoonServer - that is contained in your Windows application library folder. This will prompt Roon to generate a RoonServer (in other words, create a new database) because it cannot find the folder. Itâs the software equivalent of a factory reset.
But first, you have to find your RoonServer folder. If the database instructions arenât helpful, then itâs likely installed in a non-standard location on your RoonServer user.
The RoonServer folder - your Roon database - is on the C: drive unless you intentionally installed it elsewhere. Generally, you can locate it in: C:\USERS\USERNAME\AppData\Local or something similar.
To reiterate the previous instructions in simple terms, you need to 1) close RoonServer entirely (CTL-ALT-DELETE and terminate the process to be sure), 2) find the folder named RoonServer and rename it to something else, like RoonServer_old, and then 3) open Roon again to generate a new database. Then youâll restore from a Backup.
I recommend creating a Backup if you donât have one already.
It would be easier for me to just uninstall and reinstall Roon. Roon came installed on my equipment so I have no idea where to locate the server. Any problem if I just do that?
Since I cannot locate the roon server I intend to uninstall and reinstall shortly.
1 Like
Have been unable to uninstall because I donât know how to shut down Roon. But in the process I located the Roon server and attempted to rename it. I could not for the same reason. Roon must be shut down first. I even tried shutting it down in Task master. No luck.
Stop the RoonServer
When I try to quit Roon from Task bar it says the item selected is unavailable. Still canât kill the beast!
From another icon it worked, I think.