Roon ARC - downloaded tracks not visible

Roon Core Machine

Windows Embedded PC

Roon ARC for iPhone 1.0.40 Build 202

Networking Gear & Setup Details

Ethernet

Connected Audio Devices

several

Number of Tracks in Library

250.000

Description of Issue

When Roon ARC was new I’ve downloaded about 50 albums and used Roon ARC offline to listen to them outside. (Online caused a very warm smartphone…)
I didn’t use it for a while, now I see that the albums are still there but underneath there is not a single track. The memory is still in use, the tracks are just not visible.
Has anybody an idea how to make the tracks visible again? Thank you!

This happened to some people and there were several posts and at least one thread about it. Maybe this happens only with older downloads that have existed for a while and it might have been fixed in the meantime for new downloads - I am not sure if that was 100% successful but there seems to have been an attempt. It happened to me in the past but has not happened again for considerable time after I deleted all downloads and started again after a “tentative fix”.

Maybe it helps to start ARC while the phone is on your local wifi and disabling offline mode, to give ARC a chance to resync the content. But if not, then I don’t think there is a solution short of resetting the ARC app (which will also delete all downloads)

The thread were this was reported in Early Access testing and it was “tentatively fixed”, and I have not had the issue since:

Ok, thank you for the information! Syncing didn’t help, so I’ll newly begin, hopfully it won’t happen again like before. Thank you!

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