Roon Arc favorite icon greyed out in playlist during playback (ref#DOXXBO)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

The favourite (heart icon) is greyed out when a song is playing from a playlist in ‘Roon Arc. I am unable to select it to make it a favourite song. It’s quite annoying when I’m driving and can’t favourite a song I like. Is this able to be fixed? I’m sure I’m not the only person to have this issue for such a fundamental feature.

Describe your network setup

Roon Arc using mobile phone coverage and Apple Roon Arc app on iPhone 12

Is this track in your Roon Library? You can only favorite tracks in your library

1 Like

Hello @Jason_McHugh1

Thank you for contacting Roon Support.

Please try adding the track to your library using the three-dot menu first, then adding it to your favorites list.

No. The tracks are in a Roon playlist hence why I’d like to favourite them. If they were in my own library then I wouldn’t need to favourite them.

Hi. Thanks for replying to my issue. Are you saying I can’t favourite a song that’s not already n my playlist? I can in Roon. Just not in Roon ARC.

In Roon, being in your library is not the same thing as favoriting. Favoriting literally means making it a Roon favorite with the :purple_heart: icon. And you can only do this if the track (or the album that a track comes from) is already in your Roon library.

Note that this is different to favoriting something in the Qobuz or Tidal app. Favoriting an album in these apps is equivalent to adding in to the Roon library. And then Roon gives you the :purple_heart: option on top of it.

He’s saying (same as I did) that you can’t favorite a song that’s not yet in your Roon library. (But it can be on a playlist even if it’s not in your library. It’s just that you then can’t make it a Roon favorite yet).

This is the same in regular Roon and ARC.

Ok. I’m understanding a bit more now, but what does favouriting in Roon by clicking the love heart actually do?

It indicates that this really is a favorite of yours. You can then later select only albums or tracks that you have favorited.

Though in the end it’s up to you to decide what meaning you ascribe to it. (For instance, I apply the heart if I have some personal bond with the album/track/artist. As opposed to the star ratings, which I use for slightly more objective quality judgements).

Personally, this granularity is really important to me. I.e., albums that I want to remember are added to the Roon library, but that doesn’t mean that every one of them is a favorite of mine. (I hated in the streaming service apps that everything that I wanted to remember had to be a favorite in their logic, so I couldn’t find my actual favorites anymore)

On the other hand, it really can be inconvenient, like in the case you described, that one can’t simply favorite any track (and thereby implicitly add the album/track to the Roon library as well). This comes up fairly often and there is an open feature suggestion for that:

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HI Suedkiez,

Many thanks for your reply. It was so informative and answered my question perfectly. I get it now. I’ve been using the Listen Now to add songs I’ve been wanting to add as it’s easier than multiple clicks. I like the Listen Now feature, but as you say it’s all about making your own system that works for you. I do like your system though and may start doing it that way, unless I get sick and tired of first adding to library and secondly favouriting it. (a 2 step process)

Cheers,
Jason

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