Roon ARC - iOS cellular connection to Core fails ("poor connection - retry") + Core crashes

Thanks @Greg_Ince we’ll take a closer look at the crash log you’ve sent over!

This would be a good device to test as a core! Here is a help article on migrating cores, although since this is just a test, you don’t have to restore from a backup on your new core (unless you are only using local tracks in your library, and not streaming anything from Tidal/Qobuz when using Arc.)

A quicker breakdown would be to:

  1. Download Roon on your MBP
  2. Connect your MBP to your existing core (you’ll set up the MBP as a Roon Remote at first)
  3. Head into Roon Settings> General (on the MBP)
  4. Disconnect from your original Core - then select ‘Use This Mac’

This will move your core to the MBP, and will also kick off a brand new database, so things will look as if you just started using Roon. This is where (if you’d like) you could load a saved backup, or for testing purposes, just re-log into Tidal/Qobuz.

An important thing to note when using the MBP as a core, Roon won’t be able to connect if the computer falls asleep, so I would make sure to adjust the system settings properly to make sure when you’re out and about testing Arc, your MBP doesn’t fall asleep and lose connection. :slightly_smiling_face:

Let me know if this helps, and makes sense!

OK @Benjamin - I’ll wait to hear if you unearth anything interesting from the crash report.

Glad I’ll be able to set up a test Core, which could be helpful, and those steps make sense. I’ve already got the Roon app running, as a Roon Remote on my MBP, so I’m already part of the way there.

What happens to my existing core when I follow these steps?

And, would this do anything destructive, or, require me to take steps to then return to it?

I’m not clear if this is creating a second core, or, swapping over to a new core, temporarily - and I don’t think I would be wanting to ditch my current core by accident! :slight_smile:

Hey @Greg_Ince,

You can always perform a manual backup of your current roon database as a first step. Nothing will happen to your existing core, you can follow the same steps with heading into Roon Settings>General to re-connect back to it.

You’re swapping over to a new core temporarily in this case. It’s a common thing performed by many users when testing or troubleshooting. :+1:

Great - that all makes sense. Thanks, @benjamin

HI @Benjamin,

I’ve been encountering poor connection issues, again, in the last couple of days.

The most recent instance is around 09:25 today.

I suspect it’s actually an issue with my mobile provider’s signal, but would be grateful if you could take a look at the logs and report anything you can see.

I encountered this again around 8:30 this morning, too, as well as poor connections issues that eventually went on to resolve themselves yesterday (Sunday) which began around midday, I think.

Otherwise, things have generally been quite stable! :slight_smile:

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Thanks for the update @Greg_Ince!

We will certainly take a closer look and follow up soon.

Thanks, @benjamin - FWIW, and in case the contrast is helpful to noted things have been stable again today.

Hi @benjamin another one this morning, while I’m out and about. Between 10:00 and 10:10.

Unfortunately, my wife isn’t in hand this time to restart Roon in case that fixes the issue.

Did you find anything in the logs last time - think this time is probably the same issue.

Thanks,

Geeg

@benjamin Just confirming a subsequent core restart resolved the issue, as usual.

@benjamin

Further to recent posts, I’ve had more drop outs and poor connection messages today - about an hour ago, here, a little before 12:00.

I noticed that they may correlate to movement of my cellular connection from 4g to 5g and back - could just be Three Mobile providing poor coverage / throughput, but I thought I would mention observing it.

I changed from Original Format to Automatically Pick Best Quality and it partially overcame the problem, but not completely.

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