Hi Connor: I was just able to sync to ARC after installing the latest update. Unlike previous attempts, I tried something that mzbe who has a large library said had helped him – I kept tapping the screen to prevent it from going dark and after about an hour doing this it synced. Not sure if this was the reason it worked – as mzbe wasn’t sure – or just superstition. In any case, I’m now downloading albums to my phone [all previous downloads have disappeared] and have listened to one . Thanks for all your assistance over the past 5 months. It’s been at times frustrating but a good learning experience and might be a good case study for Roon improving technical support cc @danny @noris @mike