Roon ARC "Poor connection, Try again" message on A&K SP3000 DAP

[noris]

Hi @Daniel_Parker1 ,

Thanks for reaching out.

@Daniel_Parker1

on the SP3000 is get the “Poor connection. Try again” error message

Can you please post a screenshot of the next time you get this error that shows the time? We can take a look at logs once we have the timestamp from you.

@Daniel_Parker1

Xfinity WiFi

Also, please note that Comcast XFinity has a Constant Guard feature on some routers, and this has caused connection issues with Roon in the past, please see:

“Are you online? Please check your internet connection and try again" [Solved Xfinity firewall]

I’ve been reading round on Comcast’s Xfinity and it seems like there are a lot of complaints regarding its over zealous security measures, i.e. it blocks access to legitimate sites. If you have the Xfinity app or visit the xFi website you may be able to turn off advanced security using the following article as a guide: I have no idea if this will help, but it’s probably worth a try.