You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.
Following up on this thread, I wanted to check in to see if you’re still running into issues getting Arc squared away? I would make sure you have the latest Roon and Roon Arc build installed on your core and mobile devices
@danny2, @Alexander_Bashlaev, @Mycoft_Holmes, thank you for your assistance and patience so far. We’ve moved this thread into a separate topic as this issue appears distinct from the other thread. The team has investigated an additional sync issue that has intertwined with the original reports, and we’re escalating to development.
Diagnostics suggest there may be issues syncing after ARC has been resetting, setting off a feedback loop that prevents the database from loading profiles.
As a first step, would you please try the following?
On your home WiFi network with a strong connection, fully delete the Roon ARC app.
Power cycle the mobile device.
Attempt to install and open ARC again.
It’s possible this may resolve or temporarily relieve the issue. In any case, it will equip our technical support and QA teams with a precise timeline of the issue in diagnostics so we can quickly pin it down and implement a fix.
Just updated to the latest Core and ARC . Shut down server and phone and restarted both - no improvement. Still ARC doesn’t open fully after hitting the opening page with the symbol (as seen above).
I have the same problem. On the Samsung GALAXY S10PLUS (android-11), 2 month I see just a white screen. Reinstalling and shutting down the device and updating versions of Nucleus and Arch do not help.
On the my player iBasso dx300 from the first day ARC works fine without any dances. Dear RooN, do something please, it’s been a problem for 2 months already.
Okay, just installed Roon Arc on my new iPad, and…it works.
So why doesn’t it work on my Android phone (Samsung S22 Ultra)? It has Android 13.
It’s clearly something to do with the phone-Roon connection and not my server, modem,router, or ISP.