Roon Availability on Astell & Kern

Audio Gear Talk
41

Because it isn’t certified:

https://roon.app/en/partners/140/astellkern

No mention of Roon on their product page, too:

https://www.astellnkern.com/product/product_detail.jsp?productNo=155

Caveat emptor: don’t buy on a promise. If and when a product is certified, it will be shown on the partner page above. Moreover, A&K not Roon are responsible for gaining certification.

1 Like
42

well… you are correct… just checked… I read it somewhere… unless I was dreaming…

hMMMMMMM

43

A and K said, in an email to me, that they are waiting on Roon for the certification.

This one showing Roon support…

https://www.astellnkern.com/support/download_detail.jsp?bbsNo=383

45

I am also waiting for Roon to certify SP3000T too… is there any updated news on this?

Thank you!

46

The manufacturer is reponsible for certification, and they shouldn’t make anouncements until this is finalized. Roon has certified a record number of devices this year.

Check the partner pages, and blog, for updates.

47

Here they are showing the 3000 supporting ARC…

roon
roon2254×964 167 KB

48

Well - that may be true - but obviously not this device. They said they were waiting on you. - is that true ?

49

They also show that they only “support” an ancient version

50

I’m a community member just like you.

Roon ARC support does not make a device Roon Ready.

51

Today is July 25, 2024
As of yesterday I saw this:

image
image1930×981 59.2 KB

I got excited and ran over to my SP3000T, and despite it showing certified on Roons website:
Still showing uncertified
Still showing uncertified1617×922 85.6 KB

I’ve emailed both Roon and A&K and both blame each other for the hold up.

1 Like
52

Thanks… yes ARC does work… so that is something…

53

ARC is a pale comparison to the full desktop application.

54

Update as of 1749pm AZ time:
SP3000T is a GO for ROON!!!
now it works!

55

I’m trying to get Roon Arc working on my SP2000T - i am on latest firmware and can see the download package for Arc under services but when i try to install it, it says ‘problem parsing the package’. Have rebooted device but same error. Has anyone actually had Arc working on the Sp2000T - soft version of Arc is 1.0.52?

56

There seems to be a problem. Have a look here:

Torben

57

“You can side-install the current ARC APK file, but it won’t work.”

The ARC APK version of Astell&Kern is from February, see open app A&K.

https://www.astellnkern.com/support/faq.jsp?searchType=&searchKeyword=Open+APP+Service&faqCategory=&productNos=&page=1&pageSize=10

But this is only 1.0.40 and no longer works with ROON.

A&K writes, give us time (today it is August)!!!
ROON hasn’t responded at all to this day!!!

Half a year without function, I’m selling! The “partners” duck and the customer has to accept it. No chance.

58

My SP-3000 works well when I’m walking the dog and the iPhone Pro 15 with AK HC4 is starting to work pretty well with ARC when I only want one device with me and it sounds just as good

59

Hello,

Thank you for your feedback. Very appreciated.

Your SP3000 works with ARC? Excuse me, I can hardly believe it?

There are many ways to listen to music, including with an iPhone and external DAC. At this point it’s about a high-priced device, a feature, a lack of support and customer orientation.

I don’t build any bridges in this price segment. A simple phone and not a high-resolution high-end player for ROON ARC may actually be the better alternative in the mobile sector.

60

I am not playing SP-3000 with ARC only the iPhone 15 Pro with AK HC4

61

Bought Astell&Kerns KANN Ultra 2 months ago. Very happy with sound quality but: Trying to update “Services”- ARC, Tidal, Qobuz is not easy, Tidal updated, but will not accept username/password, so still using version 2.111.0 that was pre installed. ARC version 1.0.52, Qobuz Beta 7.15.1.4. Still waiting for response from A&K (6 weeks). Best “instructions were online from MoonAudio (did not purchase from them). Still trying