I have been a Roon user for many years. After a recent update, my Roon backups have been failing. Both my network share as well as a USB drive connected to my nucleus have been giving me an error message (Back up drive not available). I have tried connecting a different hard drive to the Nucleus and although the drive shows up when I look to add a new location for backup I still get an error message (Unexpected error: Not found). Backups were working fine on schedule until 8 feb 2024.
SupportNucleus Support I haven’t had a response for 5 days. Im hoping someone might actually see this? Still having issues backing up to a USB drive connected to Nucleus.
@Connor - any chance you can help with a response?
Thanks for writing in and I’m sorry to hear you’re having storage drive issues. I was able to take a closer look at your Nucleus diagnostic, and see that the drives are being analyzed as Read-only.
Are you able to update drive permissions and see if your issues persist?
For your network shares, make sure read and write share access has been granted to each folder needing access by Roon. Here’s more info on mac’s specifically:
Please also check if under the “Files and Folders” settings category, ‘Full Disk Access’ is granted to all folders you have setup under your network share.
For a USB drive, you’ll need to safely disable and remove it from your Nucleus, and check permissions on the drive from your Mac or other computer.
To check the USB drive’s format, press Cmd + Space to open Spotlight, then type “Disk Utility” and hit Enter to launch the Disk Utility. From this application, select your USB drive from the sidebar to reveal the drive format beneath its name.
Hi @Benjamin. Sorry for the late response. I was away travelling for work.
I did try what you suggested with the USB drives. Set both for read and write permissions as far as I can tell. but I still get an error message saying invalid file path. See screen shots below. Any suggestions ?
Not speaking to all your issues, but, with USB drives connected to the Nucleus…
If your USB drives are formatted in HFS+ or Mac Journing format then Linux OS will treat them as read only no matter what you do. The solution is to reformat them to exFAT which will work equally well on Linux and MacOS.
And keep in mind, if there is data on that drive, you will have to copy it off since reformatting is destructive.
Thanks @Rugby !
Yeah I figured reformatting would wipe the drive but I can’t it to work so might have to. The funny thing is one of the USB drives was my back up drive and was fine for more than a year until early Feb. Not sure why that changed
I did try rebooting the Nucleus as you suggest with no luck. Have also tried both USB ports and swapping around which did not help.
I’ll recheck the formatting of the drives. Per @Rugby 's comments above, the WD passport appears to be Mac journaling format which might be the issue with that one. The USB flash drive however was exFAT and has only ever been plugged into the Nucleus. Not sure what happened with it as it was working fine.
Thanks @Rugby ! I might try an entirely new storage drive to see if that works. If I purchase one should I just plug it in and see or check formatting first?
I’m worried about losing my previous backups but that seems unavoidable
