Roon cannot find Trigon Exxceed 50146 server after update (ref#4X6XNP)

[lonicalaora]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Hello. Roon can not find my server. My server is Trigon Exxceed 50146. 2 days ago, received an update message from Roon. When I pushed for update, the server could not opened again Roon.
When I checked, it seemse that Roon cannot find the server. By the way, before this update the served worked perfectly about 3 years and did not had any problem.
I hope you will fix this subject. Cause meantime can’t listen to music without my server.Thanks

Tell us about your home network

· The router is of Hot Box 5F. Model GR140DG. It’s always was same router

[connor]

Hi @lonicalaora,

Thank you for your post. We’re quite sorry to hear Roon stopped working after the update.

Based on what you’ve described, it does sound like your Trigon Exxceed may have been caught by a change in build 1653. Roon updated its minimum Linux system requirements, and some older embedded Linux environments (like those found in custom or OEM network servers from that era) no longer meet those requirements after the update.

Are you able to log into the Trigon’s admin interface or OS in any way, even via SSH or a web UI?

If the Trigon is running an embedded Linux with a kernel or glibc version below what 1653 now requires, this would unfortunately be a hard compatibility wall rather than a configuration issue. In that case, I want to make sure we get the right information over to the relevant teams so we can present the best path forward.

Our diagnostics servers indicate that you have a separate device in this environment that can host Roon Server, and that you might have even migrated your setup to that machine in the meantime. Do you have a recent Backup you can restore to migrate back and forth between machines, or did you have to start fresh?

Thanks again for your patience and we’ll watch for your reply.

[lonicalaora]

Hello Connor,

It’s possible to have the Roon before this update? Because with the not updated Roon, the server was working.

As per my understanding, after this update Trigon Exxceed can’t run. Correct? Roon can not find the Trigon server after the update

[lonicalaora]

My Roon core is working with Windows.

Please advice

[benjamin]

Hey @lonicalaora,

Thanks for the update!

@lonicalaora

It’s possible to have the Roon before this update? Because with the not updated Roon, the server was working.

We unfortunately do not offer the option to roll back to prior versions of Roon in this instance. You can read more about this update here:

Roon 2.65 and ARC 1.77 are Live!

Hey Everyone, This is a major release for us, and an important step forward for Roon. We’ve migrated the platform underneath the app to a newer foundation, which improves performance today and gives us a much stronger base for the work ahead. In practical terms, that means better efficiency, reduced memory usage, and a platform that gives us more room to keep improving Roon in the releases to come. You should feel that work in everyday use. RoonServer now uses memory more efficiently and retur…

@lonicalaora

As per my understanding, after this update Trigon Exxceed can’t run. Correct? Roon can not find the Trigon server after the update

If you are not able to access the Trigon’s admin interface or OS in any way, even via SSH or a web UI as @connor has mentioned above, you’ll want to get in touch with Trigon directly, and as them if the Trigon is running an embedded Linux with a kernel or glibc version below what 1653 now requires.

Thank you

[connor]

We’re going to close this thread due to inactivity, but you can reach out here to reactivate it if you require additional assistance. Thank you!