@support - what logs do I need to post or send in order to find out why my laptop, running nothing more than a Chrome window and Roon continues to become totally unresponsive (cannot bring up Task Manager) and requires a hard reboot (or in some cases Windows+X and then “restart”)?
Basic info - New Dell Inspiron gaming laptop with i5 processor, Windows 10 Home 64 bit, several gigs of RAM, new firmware, passes all Dell and other diagnostics.
Event logs mostly unhelpful although every time I do manage to get a soft reset to work, I get a (not totally) blue error screen with some information on it, and it says that they are collecting information along with a percent complete status indicator.
What do you guys need from me to get to the bottom of this?