TIDAL Playback Issues - "This Tracks is not currently available from TIDAL"

[noris]

Hi @casey_cook,

I just tried playing “Touch, Peel and Stand”, “Sex and Candy”, and “Possum Kingdom” without issues on my end.

I understand you are frustrated here, but I believe you might be having some deeper PC issues here as I mentioned in the last active thread you have with us:

Roon causing total system freeze/non-response in Windows 10?

@support - what logs do I need to post or send in order to find out why my laptop, running nothing more than a Chrome window and Roon continues to become totally unresponsive (cannot bring up Task Manager) and requires a hard reboot (or in some cases Windows+X and then “restart”)? Basic info - New Dell Inspiron gaming laptop with i5 processor, Windows 10 Home 64 bit, several gigs of RAM, new firmware, passes all Dell and other diagnostics. Event logs mostly unhelpful although every time I do …

I am looking through the diagnostics from your Core for a few of these attempts and when you tried playing Touch, peel and Stand, I see that there was a TIDAL account error at this time and it’s showing you as unauthorized to play this track:

04/13 19:19:01 Trace: [Living Room] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [STOPPED @ 0:00] Touch, Peel and Stand - Days of the New
04/13 19:19:01 Trace: [Living Room] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [LOADING @ 0:00] Touch, Peel and Stand - Days of the New
4/13 19:19:01 Warn: [tidal/media] could not get playback info for 168:0:6551546: Result[Status=Unauthorized]
04/13 19:19:01 Info: Alert: TIDAL: tidal_account_error
04/13 19:19:01 Info: Alert: TIDAL: tidal_account_error
04/13 19:19:01 Warn: [tidal/media] could not get playback info for 168:0:6551547: Result[Status=Unauthorized]
04/13 19:19:01 Info: Alert: TIDAL: tidal_account_error
04/13 19:19:01 Info: Alert: TIDAL: tidal_account_error

My follow-up question here is, are you only unable to play this track if you start it from the playlist, or is the behavior the same if you search for it and try playing it that way? Are you still unable to play these tracks even now or are you still being presented with the “Track not currently available from TIDAL error message”? Can you share a screenshot of the “File Tag” info for this track? This can be accessed by right-clicking the track -> Edit -> File Tags and should look something like this:

Thanks,
Noris