@support - getting this very issue all day today with various songs.
Examples include “Touch, Peel and Stand” - Days of the New, “Possum Kingdom” - The Toadies, and many others from various playlists that Roon is supporting for me via Tidal.
To answer the usual support questions - Yes my Internet is working great, I am running the latest version of Roon, Yes I can play these songs seamlessly on Tidal’s desktop and phone apps, and no, when I select my Zone as just the PC itself the songs STILL will not play with the error message to start this thread.
To the notion that Roon can lag a day or two behind Tidal - no these are not new tracks. They have been on my playlists since before I even tried Roon and basically since Tidal became available in NA. I have played them extensively on Tidal and Roon in the past year.
The issues are really piling up here for me and my subscription (which was only one-year in case of this or if I changed equipment) is about to expire, so maybe I’ve dodged a bullet. I don’t want to minimize this - I am incredibly frustrated and annoyed with Roon. It has “Rooned” several parties (OK that was not very nice of me and I exaggerate, but it caused some real issues and actual embarrassment after my own unnecessary bragging about your system) and I have problems with the software on a daily or every-other-day basis, always when Tidal is working fine and my Internet speeds (to this laptop WiFi >50MBPS, LAN >200MPBS) are just dandy.
Oh yeah here’s another edit - In just a few of these cases, the SONG PLAYS ANYWAY (for example today “Sex and Candy” - Marcy Playground), even while the message stays on the screen. But others don’t play.
Any fixes that I am unaware of? Feel free to pull my logs or whatever you might need to do in order to assess.