Roon Client Wont Start on Win 10 - Has Been Working

[Dave_Lawie]

Roon Core Machine

Windows 10 Pro, Acer Aspire z3-715, 16GB RAM, i5-6400T

Networking Gear & Setup Details

Wired network - Orbi Router to SOTM SMS-200

Connected Audio Devices

Denafrips Pontis 2

Number of Tracks in Library

Not relevant - use Qobuz

Description of Issue

Roon client has worked for years in Win 10.mPC. Roon server running fine still on Intel NUC. Can still connect Android client to the Roon server and play music through to the stereo. Have re-installed Roon, re-booted etc. Windows is up to date.

I have created the log file - not sure how to upload it to your dropbox

[MikeD (- Music Is In The Ear Of The Beholder)]

Hello Dave and Welcome to Roon.

That is a bummer when out the blue Roon acts up like this. There could be multiple reasons for this happening.

Have you tried Restoring Windows 10 to a date previous of this happening?

–MD

[Dave_Lawie]

Yes, well what was able to be rolled back. No change in behaviour. I do have a log file i can upload

[Dave_Lawie]

Still no go with starting Roon on the PC - i do have a log file, how do i upload that to enable diagnosis of the problem?

[Dave_Lawie]

Log Name: Application
Source: Application Error
Date: 18/05/2023 1:21:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lawie
Description:
Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x641cef7e
Faulting module name: ntdll.dll, version: 10.0.19041.2788, time stamp: 0x2f715b17
Exception code: 0xc0000409
Fault offset: 0x00000000000a2380
Faulting process id: 0x4da4
Faulting application start time: 0x01d98948a3a27c33
Faulting application path: C:\Users\lawie\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6021b0e3-e9dc-496f-9c16-3eb80983d89a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

175196


Application
Lawie



Roon.exe
1.0.0.0
641cef7e
ntdll.dll
10.0.19041.2788
2f715b17
c0000409
00000000000a2380
4da4
01d98948a3a27c33
C:\Users\lawie\AppData\Local\Roon\Application\Roon.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
6021b0e3-e9dc-496f-9c16-3eb80983d89a

[MikeD (- Music Is In The Ear Of The Beholder)]

Dave,

Have tried to “Run As Administrator” when you launch program.

–MD

[Dave_Lawie]

Hi there, i missed this comment. Yes i did try that (just now) and still wont start.

I did install it on a separate laptop and that booted up just fine and connected to the NUC straight away, so the system is working fine, just not on this PC.

[MikeD (- Music Is In The Ear Of The Beholder)]

@Dave_Lawie

so the system is working fine, just not on this PC.

Let’s see if it is your PC or Roon.

A Roon install would be tied to the Profile.

Can you create another local account? After it is created, make sure that you change it to a Administrator. By default it will be setup as a Standard User.

Log into this account and Install Roon.

–MD

[Mike_O_Neill]

@Dave_Lawie

0xc0000409

Try Googling this code , it could be hardware or HDD errors

[benjamin]

Hey @Dave_Lawie,

Sorry for the delay in getting to your thread! If you could, please upload your zipped log file folder here and our team will take a closer look.

In the meantime, lets refresh your Roon database to see if that helps:

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

I’ll be on standby for your reply.

[Dave_Lawie]

I tried renaming the database, still no-go, i have uploaded the event log

[benjamin]

Hey @Dave_Lawie,

A set of Roon logs would be helpful as well. Please use the directions found here and send over a set of logs to our File Uploader. Thanks!

Can you also verify that Roon.exe and RAATserver.exe are both exceptions in your firewall settings?

[Dave_Lawie]

Raatserver.exe was not on the allowed list. I enabled it but no change. I have uploaded the Roon logs as per above. Regards

Dave

[benjamin]

Thanks @Dave_Lawie,

While our team investigates this deeper, could you also test out hardwiring your PC directly to your router, bypassing any network gear, and let me know if the issue persists?

Thanks!

[Dave_Lawie]

The PC is already connected to the router via Ethernet, as is the NUC .

[benjamin]

Hey @Dave_Lawie,

Thanks for giving that a try! As a follow-up, it may be good to completely remove and uninstall Roon from the PC, and attempt a full fresh install to test for corruption in the install files.

This would involve heading into your library folder and removing any Roon file (just make sure you don’t have any backups on the PC you’re removing Roon from.) From there, do a fresh install and let me know if you run into the same issue.

Thanks!

[benjamin]

After chatting with the team @Dave_Lawie, we believe the issue may be more related to a miscommunication in hardware data between your PC and Roon. The below article may help with additional next steps:

https://www.makeuseof.com/fix-the-software-exception-0xc0000409-error-in-windows/

[Dave_Lawie]

I ran most of that. Now i receive a Fatal Error - This device is not compatible with Roon 2.0.

[Geoff_Coupe]

@Dave_Lawie

This device is not compatible with Roon 2.0

It sounds as though you have the Compatibility Mode for an earlier version of Windows turned on. You need to turn it off. See:

Windows Error message 'This device is not compatible with Roon 2.0' after updating to version 2.0.16 [Fix: Turn off Windows Compatibility mode for Roon.exe]

Roon Core Machine Windows 11 Pro 22H2- Ryzen 5600X - 16GB - Nvidia 3080 TI Networking Gear & Setup Details Ethernet Connected Audio Devices Teac AI-101DA Number of Tracks in Library +3000 Description of Issue I was using Roon Version 2.0.15 without any issues, but after receiving the prompt to update to version 2.0.16 and installing it, I am now getting the error message “This device is not compatible with Roon 2.0. For more information, please visit https://go.roonlabs.com/R…

Right-click the Roon shortcut on your Windows Desktop and choose “Properties” to bring up the Properties window. Select the Compatibility tab and make sure that the “Run this program in compatibility mode” checkbox is NOT checked…

[Dave_Lawie]

that would have turned on running some of those tests.

Back to square one. The roon log

05/30 20:14:42 Info: Starting Roon v2.0 (build 1272) production on windows
05/30 20:14:42 Info: Local time is 30/05/2023 8:14:42 PM, UTC time is 30/05/2023 12:14:42 PM
05/30 20:14:42 Trace: [roondns] loaded 1 last-known-good entries
05/30 20:14:42 Info: [URI] Checking that FriendlyAppName == Roon
05/30 20:14:42 Info: Registering for URI scheme: Roon, roon
05/30 20:14:42 Info: URI scheme executable path remains “C:\Users\lawie\AppData\Local\Roon\Application\200001272\Roon.dll” “%1”
05/30 20:14:42 Trace: Checking if we are already running
05/30 20:14:42 Trace: Nope, we are the only one running
05/30 20:14:42 Info: Is 64 bit? True
05/30 20:14:42 Info: Loading broo project: ui.broox
05/30 20:14:42 Trace: [realtime] fetching time from NTP server
05/30 20:14:42 Trace: [broo/imagecache] loaded 0 cache entries from C:\Users\lawie\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 0mb
05/30 20:14:42 Trace: [realtime] Got time from NTP: 30/05/2023 12:14:43 PM UTC (3894437683877ms)
05/30 20:14:42 Trace: [realtime] Updated clock skew to 00:00:01.0195068 (1019.5068ms)
05/30 20:14:42 Trace: [orbit] init seq=0, pending=0, spcount=7, uidcount=0