I also encountered the same problem, arc can’t connect, I can’t log in to tidal, and I can’t even connect using vpn.
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The software update has not been able to search for the new version, prompting an error. This new version was downloaded and installed from the server by myself.
Ps, I am a user in China.
I can’t log in after the update, who can help me?
I have been stuck on the login interface now, unable to enter the software and unable to connect to the core. I have tried reinstalling and restarting many times.
Hi @5839889_wly,
If no upstream services are reliable, then you’ll likely need to try a different proxy service or VPN. Roon isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?
There is no problem with my vpn. I have no problem visiting google, opening tidal alone, and using github. Now the login on the roon website is normal. Only when I jump to connect to the roon core, I get stuck in the login interface.
I tossed around for a day yesterday. Later, I finally bypassed the login and entered the software by restoring backups, but I still can’t log in to tidal, arc, and can’t update metadata.
I am also in China. I often cannot connect to the server these days. Even if I connect, it shows that the metadata cannot be updated. I can connect normally by special means, but if I do so, arc will be useless. It seems to have happened before, I hope it is just a temporary behavior.
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