Roon Core no longer findable via iOS app

Would be really grateful for some response from Roon support.

I suspect Roon Database and settings =Not Ready, means my SSD is dead, but am getting no help from anyone round here.

As far as I can see this looks the same … but before I take my nucleus back to the shop, I thought some confirmation would be useful.

Nucleus Problem - Roon Database and Settings Not Ready