Hello all,
We’d like to offer our apologies for the issues with the recent update. We now have the capability to release a build to the user base gradually, to a few percent of our users at a time, so that we can spot issues before they impact everyone, and this was our first exercise of that system.
Unfortunately, this update resulted in some Windows users being unable to start the software after taking the update. This update was made available to only a few percent of our users, and a minority of that few percent were impacted. While we are thankful that this did not have a broader impact, we can certainly understand that those impacted are frustrated.
We halted the rollout on shortly after issue reports started rolling in this weekend. This will give us time to address the underlying issue and re-test everything. We will be conducting a full post-mortem investigation to determine any process changes that are required going forward to prevent a similar incident.
If you were one of those affected by this issue, it is safe to download the current production build from Roon - Downloads and re-install. This should put you back into working order.
Thanks for all of the feedback on this, and again, we’re sorry for the turbulence.