Roon Core Update 1.7 (build 536) is initializing for hours

Support
1

Core Machine (Operating system/System info/Roon build number)
Linie 3.10.105 Version 1.7 (build 536) running on a Synology DS 918+ (8GB Ram)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Gigabit network Ethernet based to iMac running Roon Client

Audio Devices: DAC connected with usb to iMac.
N/A

Description Of Issue
I got the prompt to upgrade the Roon core to 1.7 build 536. After I did the upgrade the Roon core restarted and is in initializing phase since an hour. If I look into the log I get this …

   04/22 13:21:29 Trace: [tidal/http] GET https://api.tidal.com/v1/sessions/4a00d01a-7a1c-4991-9f36-a52cb0ba46c7?countryCode=DE => Success
04/22 13:21:29 Info: [broker/locations] updating location Tidal:Name=TIDAL:Id=a2bc918b-81fb-abc3-f24b-19bcfed910a2
04/22 13:21:29 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
04/22 13:21:29 Trace: [push] retrying connection in 14510ms
04/22 13:21:29 Trace: [tidal/http] GET https://api.tidal.com/v1/users/169475336/subscription?countryCode=DE => Success
04/22 13:21:30 Info: [stats] 2432mb Virtual, 326mb Physical, 105mb Managed, 0 Handles, 56 Threads
04/22 13:21:39 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
04/22 13:21:39 Trace: [push] connecting to 35.231.22.141:9200
04/22 13:21:40 Trace: [push] connected
04/22 13:21:45 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:22:00 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:22:15 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 56 Threads
04/22 13:22:30 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:22:45 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:23:00 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 58 Threads
04/22 13:23:15 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:23:29 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
04/22 13:23:29 Trace: [push] retrying connection in 33089ms
04/22 13:23:30 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 56 Threads
04/22 13:23:40 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
04/22 13:23:40 Trace: [push] connecting to 35.231.22.141:9200
04/22 13:23:40 Trace: [push] connected
04/22 13:23:45 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 58 Threads
04/22 13:24:00 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 58 Threads
04/22 13:24:15 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 57 Threads
04/22 13:24:30 Info: [stats] 2433mb Virtual, 327mb Physical, 106mb Managed, 0 Handles, 58 Threads
04/22 13:24:45 Info: [stats] 2433mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:25:00 Info: [stats] 2433mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:25:15 Info: [stats] 2433mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:25:30 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 60 Threads
04/22 13:25:45 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:26:00 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:26:15 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:26:16 Trace: [broker/accounts] [heartbeat] now=4/22/2020 11:26:16 AM nextauthrefresh=4/22/2020 11:51:19 AM nextmachineallocate=4/22/2020 2:51:16 PM
04/22 13:26:30 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:26:45 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 56 Threads
04/22 13:27:00 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:27:15 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 56 Threads
04/22 13:27:30 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:27:45 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:28:00 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:28:15 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:28:30 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:28:45 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 57 Threads
04/22 13:29:00 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 58 Threads
04/22 13:29:15 Info: [stats] 2435mb Virtual, 327mb Physical, 107mb Managed, 0 Handles, 56 Threads
04/22 13:29:30 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 58 Threads
04/22 13:29:45 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:30:00 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:30:15 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:30:30 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 58 Threads
04/22 13:30:45 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:31:00 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 58 Threads
04/22 13:31:15 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:31:16 Trace: [broker/accounts] [heartbeat] now=4/22/2020 11:31:16 AM nextauthrefresh=4/22/2020 11:51:19 AM nextmachineallocate=4/22/2020 2:51:16 PM
04/22 13:31:30 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:31:45 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:32:00 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:32:15 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:32:30 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:32:45 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 56 Threads
04/22 13:33:00 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:33:15 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:33:30 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 57 Threads
04/22 13:33:45 Info: [stats] 2435mb Virtual, 327mb Physical, 108mb Managed, 0 Handles, 58 Threads
04/22 13:34:00 Info: [stats] 2435mb Virtual, 327mb Physical, 109mb Managed, 0 Handles, 57 Threads
04/22 13:34:15 Info: [stats] 2435mb Virtual, 327mb Physical, 109mb Managed, 0 Handles, 56 Threads

This goes forever only the managed column is slowly growing.

Please help

1 Like
2

A post was split to a new topic: Roon Core Update 1.7 (build 536) is initializing for hours - Mac Mini

3

I’ll tag @support for you.

5

Hi @Chris_KA,

Can you try giving your Core machine a reboot? Is there any change after doing so?

6

A post was split to a new topic: Roon Core Update 1.7 (build 536) stuck initializing

7

A post was split to a new topic: Roon Core Update 1.7 (build 536) still initializing

8

Hi Dylan,
I robote once after half an hour with no success. The current log shows that the initializing process started at 12:51:13
04/22 12:51:29 Trace: [tidal/storage] scan 1: starting
04/22 12:51:29 Trace: [tidal/storage] scan 1: finished

after lots of messages like this
04/22 14:49:16 Info: [stats] 2428mb Virtual, 318mb Physical, 95mb Managed, 0 Handles, 59 Threads

I got
04/22 14:51:29 Trace: [tidal/storage] scan 2: starting
04/22 14:51:29 Trace: [tidal/storage] scan 2: finished

and now I am Bach with
04/22 14:53:46 Info: [stats] 2428mb Virtual, 318mb Physical, 99mb Managed, 0 Handles, 61 Threads

If interested I can post the currently still growing log via Dropbox Link

9

Hi @Chris_KA,

Please zip up the entire logs folder and I’ll pass it along to the team for analysis — thanks!

10

Hi @Chris_KA,

Please see see our latest update on this here:

11

Hi @Chris_KA,

We’ve posted another update here:

This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!

12

Good work, I also had issues after my provider broke and then fixed my internet. Now the core (on Synology 916+) is recognized again. You had me worried for a bit there, but thanks for the quick fix!

1 Like
13

Yep, its up and running now.
Thanks for fixing

1 Like
14

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