Roon couldn’t connect to hq player

1.8 build 935 Roon Core Machine

Networking Gear & Setup Details


Connected Audio Devices


Number of Tracks in Library

Description of Issue

After the latest update of Roon I,m not able to connect to the embedded hq player anymore and therefore system could not play any music anymore.
This is already the second time I have these issues, the first time a complete rebuild of the system was nessesary due to pourly update quality from Roon side.

Hey @Arjen_de_Boer

Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.

I’m sorry to hear that you were having issues with HQPlayer. Since some time has passed I wanted to touch base to get your current status. There were some changes to Roon where HQPlayer is concerned. You may want to take a look at those details and see if your system matches the requirements.

If you’re still experiencing this problem and need assistance please let us know. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!

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