Hey @Arjen_de_Boer
Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
I’m sorry to hear that you were having issues with HQPlayer. Since some time has passed I wanted to touch base to get your current status. There were some changes to Roon where HQPlayer is concerned. You may want to take a look at those details and see if your system matches the requirements.
If you’re still experiencing this problem and need assistance please let us know. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!