Roon Crashes Immediately on Startup (MB PRO M2, Ventura OS) [Solved]

[Wes]

@David_Loader

ISSUE SOLVED - evidently the automatic update process on the Core box had got stuck and it was running an 1141 build version. I restarted the Core, updated it to 1211 and all was well.

It seems if you’re running build 1211 remotes with an 1141 core, something makes the Remote app crash hard. It would be more user-friendly for customers if the application would present a message saying ‘an update is required to Core before continuing’ instead of a hard crash.

Hi @David_Loader,

I can confirm that you are correct! Thank you for your input and your help here.

@Maxwell_Gosling. @PHILLIP_CRUMP. @Ben_Chevallier. @SandsOfArrakis.

Updating your core is the fix for this issue. You should be able to navigate to Roon>settings>about from any of your functional remotes and update your core that way.

If unable, please reply with the circumstances and let me know what you experienced.

I would also ask that you indicate whether or not you’re OK with us attempting to flag your cores for updates remotely. If you indicate you are, you will experience an interruption when the update happens.

Thanks,
Wes